Tier III Desktop Engineer - Military veterans preferred

Position Title: Tier III Desktop Engineer

Req ID: 5120

Location: Dublin, Ohio

Remote: Hybrid

Job Description

We are seeking a highly skilled Tier III Desktop Engineer to join our team to provide Level III support and lead enterprise device management and support.

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading brands including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management. Sarnova is a high growth organziation with over 1600 team members nationwide.

Office Schedule: M-TH office based, Fridays remote. On call rotation every 5 weeks.

We are seeking a highly skilled Tier III Desktop Engineer to join our team to provide Level III support and lead enterprise device management and support. This role is ideal for someone with strong technical expertise in Intune, desktop engineering, and web-based phone systems, who also brings a positive, team-oriented mindset and leadership qualities. The position serves as an escalation point and informal team lead, with opportunities for growth and mentorship.

Responsibilities:

• Lead desktop engineering efforts, including remote device management and application deployment via Microsoft Intune.
• Manage and support mobile devices and telephony systems (CXOne).
• Deploy scripts and automation for device configuration and maintenance.
• Serve as a subject matter expert and escalation point for Tier I/II support.
• Handle tickets using FreshService and ensure timely resolution.
• Autopilot and deploy computers across enterprise environments.
• Collaborate with cross-functional teams to improve IT operations and user experience.
• Participate in on-call rotation (every 5 weeks, includes weekends; remote work during rotation).

Skills and Experience Required:

• 5–10 years of relevant IT experience (Tier III level).
• Demonstrated experience with Microsoft Intune in an enterprise setting highly preferred.
• Strong background in desktop engineering, scripting, and remote device management.
• Familiarity with FreshService or similar ticketing system and CXOne or similar web-based phone systems.
• Proven ability to adapt quickly, learn on the fly, and mentor others.
• Excellent communication and interpersonal skills; reliable and punctual.
• Experience deploying and managing devices remotely across multiple locations.
• MD-102: Endpoint Administrator certification (preferred but not required).
• Experience with enterprise-level device deployment and automation.
• Leadership or team lead experience in a technical support environment.

Work Schedule and Environment:

• First 90 days: Onsite 5 days/week.
• Post-90 days: Onsite Monday–Thursday, remote on Fridays.
• On-call rotation: Every 5 weeks, full remote during rotation.
• Travel: May be required to visit remote sites once/year.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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