Your role as a Service Contract Manager
As a Service Contract Manager, you will be responsible for all aspects of managing maintenance contracts, which include a 4 million contract base. Provide coaching and leadership to Service Administrative Assistant.
Manage Maintenance Contracts
- Responsible for all aspects of managing maintenance contracts, which include a 4 million contract base
- Complete contract setup
- Reviewing all sales documents,
- Review terms and conditions
- Review equipment site conductions
- Coordinate with dispatch team to ensure maintenance work outlined in contract is being completed in a timely manner
- Ensure dispatch knows the timeframe and scope of work
- Complete turnover meetings for new maintenance contracts
- Review the scope of coverage
- Review site conditions
- Kick off meeting with customer
- Select and introduce technicians
- Verification of the terms of the maintenance contract purchased and how it will be executed operationally
- Work collaboratively with sales team to ensure all sales are complete and documentation is executed correctly
- Perform contract tasking in service program
- Perform reviews and audits of MCC’s, MC’s with T&M and quoted as required
Contract Performance + Forecasting
- Manage total financial review of existing contract agreements
- Complete accurate contract forecasting and communicate forecast information to dispatch team
Customer Focus
- Participate in the CARE call process
- Promptly address customer concerns to assure resolution of problems and maintain long-term positive relationships.
- Build rapport and productive working relationships with customers
People Leadership
- Establish connections with others to build trust, share ideas, and accomplish work.
- Help others become more effective through strengths development, clear expectations, encouragement, and coaching.
- Provide growth and development opportunities to the team through training and continuing education.
- Identify the consequences of actions and hold yourself and others responsible for performance.
- Listen, share information concisely and with purpose, and be open to hearing opinions.
- Encourage others through positivity, vision, confidence, challenge, and recognition.
- Support timely and effective implementation of business-required changes. Utilize the ADKAR model to lead change within teams/departments supervising.
- Motivate and support employee engagement by creating a positive and motivating working environment, aligning work according to employee motivation, giving others appropriate latitude to get work done, and making people feel that their contributions are visible and valuable.
- Develop, coach, advise and mentor team members to:
- manage change, inspire confidence, be empowered, hold team members accountable,
- support the strategic direction and operational needs of the company while meeting their own internal objectives,
- build collaborative relationships across the company to assist in managing through the employee life cycle (e.g., plan, attract, retain, develop, measure, and advance employees)
- and to cultivate and foster the desired Harris culture, values and competencies.
- Model and be an example for the Harris culture, values and competencies.
- Emphasize a strong safety culture at all times
Other
- Safety Management
- Tyfoom Safety Program
- NFPA 70E Compliance
- Refrigerant Certifications, CPR, Lift Training, Technician License
- Support Service Administrative Assistant with Pcard entries for coverage
What we're looking for in you
- Bachelor's degree in business, technical, or related preferred.
- 4+ years of working knowledge of HVAC, mechanical, plumbing systems, and components.
- 4+ years of experience with customer relationship development/maintenance.
- 4+ years of Contract negotiation experience
- Demonstrated ability to lead, coach, and develop a team
- Proficient with MS word, excel, and power point
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- The ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
- Ability to prepare financial justification for solutions including an understanding of energy savings.
Your life at Harris
As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you!
From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.
Harris Benefits + Compensation
- Medical, dental, vision, and life insurance
- 401K with company match
- Vacation time, sick time, and paid holidays
- Paid Parental leave
- Short-Term Incentive Plan
Visit our Careers Page for additional benefit details: https://www.harriscompany.com/careers/employee-benefits-at-a-glance
Pay Range: $86,681 - $130,022 per year.
The actual salary offer will vary by candidate based on a wide range of factors such as specific skills, qualifications, experience, and location.
