Oracle Senior Functional Support Senior Analyst (m/f/x) - Military veterans preferred

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Oracle Senior Functional Support Senior Analyst
Contract Type: Full time- Permanent
Closing Date: 24/10/2025

Location: LATAM (Mexico) – Remote

DHL Supply Chain are seeking a highly skilled and motivated Oracle Senior Functional Support Senior Analyst to join our global IT team. This role is pivotal in supporting our Finance system end users across Oracle Fusion Cloud ERP and Oracle R12.x platforms. You will be responsible for resolving complex functional issues, ensuring system health and performance, and driving continuous service improvement. This is a hands-on role requiring expert problem-solving, stakeholder engagement, and a proactive mindset.

Your Key Accountabilities Include:

• Functional Support & Issue Resolution: Provide expert-level support for Oracle Fusion Cloud ERP and R12.x, resolving first and second-level functional issues and managing vendor escalations.
• System Monitoring & Maintenance: Perform continuous monitoring of system health, proactively trigger corrective actions, and manage month-end/year-end tasks.
• Change & Project Support: Conduct regression testing, support change management processes, and participate in hypercare and knowledge transfer for new deployments.
• Stakeholder Engagement: Communicate effectively with internal and external stakeholders, manage expectations, and provide regular updates on support activities.
• Audit & Compliance: Ensure all activities comply with audit requirements and governance controls, and follow up on audit changes as needed.
• LATAM Region Support: Provide specialised support for LATAM-specific applications and localisations, including user access management and vendor coordination.

What Are We Looking For From You:

• Extensive Oracle Experience: 5+ years working with Oracle Fusion Cloud ERP and R12.x Financials as a functional or techno-functional specialist.
• Advanced SQL Skills: Expert-level proficiency in Oracle SQL and PL/SQL for issue analysis and data extraction.
• Problem Solving & Decision Making: Strong analytical skills with a systematic approach to troubleshooting and resolving complex issues.
• Customer Focus & Communication: Proven ability to deliver high-quality, customer-focused service with excellent written and spoken communication skills.
• Adaptability & Ownership: Resilient and flexible mindset with a strong sense of ownership and urgency in managing tasks and priorities.
• Language Skills & Regional Knowledge: Ability to speak English, with knowledge of Oracle localisations relevant to the LATAM region.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.