Description Overview

To support all Quality Services Support level tasks. This position will be expected to learn multiple areas in Quality Services. This entry level position will focus on learning one of the major responsibility areas in depth, while learning basic minor responsibilities in the other areas to provide flexibility and assistance. Progression/Promotion to Assistant II upon full training for two major duty areas (example Document Change Control and Reserves/Retains) and 12 months in the role, as well as lack of active warnings/performance improvement plan.

Scope of the Role

• Reserves/Retains - ensuring reserve/retain samples are properly obtained, stored, inspected and disposed of when the retention period has expired, and conducts product inspection for Annual Product Reviews and performs consumer complaint inspections, when requested. Additionally, this position will be responsible for issuing L3 forms in OpenText.
  
• Document Change Control – processing document change requested for controlled documents. This involves reviewing proposed document changes, corresponding with change initiators on issues with documents, and reviewing change packets for accuracy and completeness. This position also ensures that the appropriate departments approve changes to controlled documents. Also providing final approval of all changes to a controlled document through OpenText. Additionally, this position will reconcile documents in OpenText as well as author and approve executed documents in OpenText.
  
• Document Storage – maintaining executed batch records and protocols, retrieving files, and properly maintaining files until they can be destroyed at the end of the document’s retention period. This position will also author and approve executed documents in OpenText.

Experience Required

• High school diploma and some experience within an office setting.
• Good communication skills, including building consensus and handling conflict, and good analytical skills.
• Must be able to work successfully in a team environment.
• Familiarity with document change control processes a plus.
• Familiarity with MS software required.
• Familiarity with SAP preferred.
• Familiarity with OpenText preferred.