CLASSIFICATION: Non-Exempt
REPORTS TO: Director of Business Support and Delivery
DATE: October 7, 2025
JOB DESCRIPTION
Summary/Objective
The Business Analyst plays a critical role in analyzing and optimizing business processes, systems, and operations. Collaborating with others, the analyst will identify areas for improvement to enhance efficiency and effectiveness. This role includes designing, documenting, and optimizing workflows, operational reports, and operational dashboards that align with organizational goals. The Business Analyst ensures processes are streamlined and that workflows are clear, efficient, and documented, supporting data-driven decision-making. In addition, the analyst will assist with new operational software applications. A key part of this role is to ensure that workflows, operational reports, and operational dashboards meet business needs and are aligned with company objectives.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work with stakeholders to capture, map, and document current business processes and identify areas that require improvement or new process design.
- Continuously analyze workflows, identify inefficiencies, and propose actionable recommendations to streamline operations, reduce costs, and enhance productivity.
- Design, document, and optimize workflows based on stakeholder needs, operational goals, and system requirements.
- Ensure workflows are easy to understand, structured for efficiency, and aligned with best practices.
- Monitor existing workflows to ensure they are functioning as intended and meet operational standards.
- Regularly review and update workflows to align with industry best practices and regulatory requirements.
- Proactively seek opportunities for workflow enhancements and recommend adjustments for greater efficiency and effectiveness.
- Maintain and document all workflow changes, ensuring accuracy and completeness.
- Generate reports to evaluate workflow effectiveness, identify bottlenecks, and track key performance indicators.
- Analyze data from business systems to identify trends, issues, and opportunities that inform decision-making and drive improvements.
- Manage the configuration and setup of new operational software applications, ensuring they align with business needs and technical requirements.
- Collaborate with stakeholders to gather detailed requirements and customize the software to meet business objectives.
- Proactively seek opportunities for operational software enhancements and recommend adjustments for greater efficiency and effectiveness.
- Provide training to stakeholders to ensure smooth adoption of new workflows and processes.
- Offer ongoing support to ensure workflows are functioning as expected and troubleshoot any issues that arise.
- Develop and deliver operational reports and dashboards to support business decisions.
- Stay updated with company policies and regulations that impact workflows, reports, and dashboards.
- Write, update, and maintain policies and procedures related to workflows on platforms like SharePoint.
- Offer constructive feedback to the Director of Business Support and Delivery on potential risks, challenges, and areas for improvement. Proactively suggest control improvements and optimizations to drive operational efficiency.
Other Duties
- Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy.
- Assist with audits, regulatory reviews, and examinations by gathering relevant documentation requested by auditors or regulatory bodies.
- Perform additional tasks, projects, and responsibilities as directed by the Director of Business Support & Delivery.
Skills/Abilities
- High degree of ethics and integrity in dealing with sensitive business data and processes.
- Strong understanding of best practices for process mapping and workflow design best practices.
- Ability to analyze data, identify trends, and provide actionable insights for business decisions.
- Ability to identify and resolve inefficiencies within systems and processes through practical, data-driven solutions.
- Excellent verbal and written communication skills to interact with stakeholders, document requirements, and present findings.
- Skilled in working with business stakeholders across all levels to gather requirements, align project goals, and implement solutions.
- Strong attention to detail in capturing business requirements and ensuring solutions meet those needs accurately.
- Comfortable with data analysis tools, project management software, and business analysis methodologies.
- Ability to work occasional overtime during peak periods
- Ability to work in a fast-paced environment with evolving priorities and competing deadlines.
Strong organizational skills with the ability to prioritize and manage multiple tasks efficiently.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.
Physical Demands
This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.
Travel
Travel is required for this position.
Education and Experience
Required Qualifications:
- Bachelor’s degree in management information system, computer science, or a related field (or equivalent related experience).
- Proficiency in Microsoft Office Suite and experience with data analysis tools (e.g. Python, Power BI) and workflow writing software (e.g., Enterprise Workflow).
Desired Qualifications:
- 2-3 years of experience in business analysis, process improvement, or a similar role.
- Proven experience in a banking environment, with knowledge of banking processes, systems, and regulations.
- Hands-on experience with process mapping, business analysis, and workflow optimization
Equal Employment Opportunity/M/F/disability/protected veteran status
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Equal employment opportunity, including veterans and individuals with disabilities.
