Senior Implementation Consultant - Military veterans preferred

Finvi is seeking Mid to Senior Implementation Consultants who thrive in environments and are excited by the challenge of delivering tailored solutions without a playbook.

In this role, you’ll work closely with our long time customers to guide them through product discovery, process alignment, and successful onboarding of our new to market SaaS product, Velosidy. You’ll be the bridge between what our product can do and what our customers need it to do - with a strong focus on usability and long-term value. You’ll need to listen deeply, ask the right questions, and co-create success paths in real-time. If you're a creative problem solver with a product mindset and thrive in a low-process environment, this role is perfect for you.

What You'll Do

• Lead customer discovery sessions to understand current processes, pain points, and business goals - even when customers struggle to articulate them
• Translate ambiguous or resistant requirements into actionable implementation plans that align with our product's capabilities and roadmap
• Guide change-averse stakeholders through solution adoption with empathy, clarity, and structured guidance
• Own the full implementation lifecycle from requirements gathering through configuration, testing, training, and go-live support
• Partner closely with Product, Engineering, and Success teams to advocate for customer needs and contribute to product evolution
• Build repeatable (but flexible) approaches as you go, helping lay the groundwork for future scaling without rigid processes
• Prioritize usability and long-term maintainability over temporary workarounds
• Educate and train customers in best practices and usage while tailoring solutions to fit their unique requirements
• Set the tone for a long-term customer relationship by delivering early wins and creating a roadmap to ongoing success

What You'll Need

• 5+ years in implementation, solutions consulting, or onboarding role in a SaaS environment
• Demonstrated experience leading discovery and solutioning in environments without a mature or repeatable process
• Strong creative problem-solving skills — you can think on your feet, adapt in real-time, and design novel solutions
• Empathetic communicator - especially when working with hesitant or change resistant stakeholders
• Ability to balance product limitations with user needs and find thoughtful compromises
• A product-centric thinker who gets excited about improving the what and how of delivery
• Technical acumen to trouble shot issues that require a “solutions mindset”
• Strong communication skills, with the ability to clearly translate technical details into business value
• Experience working with early-stage or newly launched SaaS products.
• Familiarity with usability-first design thinking
• Experience in change management or stakeholder alignment strategies
• Accountable for and meet deadlines, adhere to the project timeline, and following up on assignments to drive completion
• Comfortable operating independently in a fast-moving, light-process environment

What's In It For You

• Be a Strategic Partner, Not Just a Configurator
• Own the Client Journey from Vision to Value
• Use a Solutions Mindset to Solve Complex Business Challenges
• Leverage Tech & Business Acumen in Equal Measure
• Drive Engagement and Retention from Day One
• Own Your Projects with Autonomy and Accountability

The base salary range for this role islisted above. Total compensation ultimately depends on the candidate’s primary work location, job responsibilities, role requirements, relevant experience and skillset.

Beyond traditional insurance offerings (that all start on day one), Finvi offers a wide variety of additional benefits like flexible time off, employer 401k match with no wait period, paid time off to volunteer, paid parental leave, and more. Learn more about all our benefit offerings onour website.

Why Finvi

Finvi is a fast-paced, challenging, and technology-transforming company. Our culture fosters an environment where you can think creatively, push yourself to new possibilities, and challenge each other to accomplish personal and professional goals. We believe that every moment, idea, and voice count. By bringing together different ideas and perspectives, we can innovate and step forward.

Our values embody who we are:have grit, own your impact, row together, embrace differences, and act transparently.

Finvi's Equal Opportunity Statement including Veterans and Individuals with Disabilities

It is the policy of Finvi to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruitment or recruitment advertising, hiring, placement, promotion, transfer, demotion, layoff, recall, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, including apprenticeship, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate. For more information, read Finvi’s full Equal Opportunity Statementhere.

Work Authorization

Visa sponsorship or transfer of an existing visa is not available for this position. Eligible candidates must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

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