Job TitlePatient Access Services Rep/UKHCRequisition NumberRE51929Working TitlePatient Access Services RepresentativeDepartment NameH6555:AdmittingWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired Education
AA
Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.
Shift
Hours: 1PM – 9PM
Job Summary
The Patient Access Representative is responsible for providing pre- and post-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions you feel qualified.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities? NoPreferred Education/Experience
Associate degree and at least four years of customer service experience preferred; previous experience working with patient scheduling highly preferred.
Deadline to Apply10/19/2025Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Required fields are indicated with an asterisk (*).
Equal employment opportunity, including veterans and individuals with disabilities.
