2025-10-13
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Dehradun
India
Key Result Areas and Key Performance Indicators
S.no | Key Result Areas | Key Performance Indicators |
1. | Drive service quality and excellence | · Delivery performance of inbound DP within 4 hours of load arrival |
· % undelivered shipments | ||
· % Return to origin (RTOs) | ||
· Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc | ||
· Achievement of target NPS Scores for the service center | ||
· COD cash tally (Number of instances of errors in cash tally) | ||
2. | Drive Operations Process Efficiency and capability |
|
3. | Ensure Performance Driven Culture | · Adherence to Performance Management system timelines and guidelines |
4. | Drive employee morale and engagement | · PDA Attrition (%) |