Executive - Operations - Military veterans preferred

2025-10-13
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Dehradun
India

Key Result Areas and Key Performance Indicators

S.no

Key Result Areas

Key Performance Indicators

1.

Drive service quality and excellence

·     Delivery performance of inbound DP within 4 hours of load arrival

·     % undelivered shipments

·     % Return to origin (RTOs)

·     Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc

·     Achievement of target NPS Scores for the service center

·     COD cash tally (Number of instances of errors in cash tally)

2.

Drive Operations Process Efficiency and capability

  • % increase in operational productivity in the service center
    • Shipments/FTE
    • Net stops / FTE

3.

Ensure Performance Driven Culture

·     Adherence to Performance Management system timelines and guidelines

4.

Drive employee morale and engagement

·     PDA Attrition (%)