2018-09-12
Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Customer Service
/yr
full-time
employee
Round Rock
Texas
United States
Come and join our fast-paced team of industry experts!
Special Hiring Bonus of $1500!!
Relocation Assistance may be Applicable!
As a Mechanical Technician (Refrigeration) in our Strategic Technical Assistance Center which is an inbound call center, you will be the most critical link in ensuring that our Field Technicians (Refrigeration) achieve the best possible outcome for repair related customer service calls. Mechanical Technicians provide technical assistance for the repair of mechanical products over the phone to our internal customers: the technicians in the field.
Mechanical Technicians (Refrigeration) are responsible to provide symptom analysis, verify diagnoses, assist field technicians through diagnostic checks and validate part requests. This team is also responsible for identifying part numbers and product specifications on mechanical parts, documenting the contents of phone calls in a computerized database, attending product related training and consulting with colleagues regarding technical issues.
The Strategic Technical Assistance Center is a part of a dynamic Knowledge Centered Organization within Sears Holdings Corporation. We strive to ensure our associates are kept up-to-date with the newest product training and are encouraged to share their knowledge and solutions within the organization as well.
Note: Hiring Bonus $1500 Employment conditions applicable to payout. Relocation Assistance may be applicable.