Customer Experience Consultant (Sales) - Military veterans preferred

Carmax (


  full-time   employee

North Carolina
United States


Customer Experience Consultant (Sales)

If you've got a passion for people and the desire to succeed, a position as a CarMax Customer Experience Consultant may be for you! Customer Experience Consultants play a unique role within CarMax stores. With more and more customers completing most of their shopping and car-buying prep work online, we are looking for Associates who want to play a crucial role as a liaison between a customer’s at-home and in-store CarMax experiences. As a key member of our in-store sales team, Customer Experience Consultants combine the same selling skills as our Sales Consultants on the floor with their virtual communication skills to create a simple and seamless process for our customers on the phone and web.

CarMax is a growing company that is built on the fundamental principles of integrity and treating people with respect. Here are more reasons why our Associates love working for America’s #1 used car retailer:

A Great Place to Work

CarMax has been named one of the FORTUNE 100 Best Companies to Work For® since 2005. Our Associates work in a supportive, diverse, and fun environment that fosters a work/life balance. This positive work environment leads to a positive customer experience, and is a big part of why 95% of our customers would refer us to their friends.

Top-Notch Training

Don’t have automotive sales experience? CarMax is ranked as one of the best training companies in America. You’ll enjoy world-class, training with your own personal sales mentor who is dedicated to your success. We provide ongoing training, support self-development, and we learn as a team.

Career Growth and Recognition

With more than 180 stores nationwide and growing, CarMax Associates have fantastic career opportunities. Our incentive programs provide the potential for additional earnings, recognition, and perks!

How do they do it?

  • By progressing our customers through our sales process to ultimately allow a floor consultant to finalize the sale
  • By responding to customer sales questions and sales leads
  • By driving traffic into CarMax stores to finalize sales
  • By delivering an unrivaled customer experience

What CarMax offers:

  • Commission-based pay – the more sales you help complete, the more you will earn
  • Limitless career growth opportunities
  • An environment that fosters work/life balance
  • A comprehensive benefits package

What we’re looking for:

  • Customer service experience and an ability to handle all kinds of customer interactions
  • Interest in developing world-class selling skills to educate and influence customers
  • Ability to effective engage with customers over the phone, while simultaneously typing and navigating online systems
  • Great written and verbal communication skills
  • Ability to thrive in a fast-paced work environment
  • A passion for working in a team-based environment