Help Desk Technical Support III (Requisitions)

2018-06-26
CSRA (www.csra.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
United States

CSRA is looking for a Help Desk Technical Support III (Requisitions) to Support our federal client.  The Help Desk Technical Support III (Requisitions) will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated to them.  Support involves Desk-side Support and remote connectivity to client desktops to resolve issues. This position is located in Washington, DC.

Job Responsibilities:

  • Resolves technical problems and answers queries by telephone or self-service ticket in Support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Process software requests (gather documentation, license count, and location of requested software) and send for government approval ?
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
  • May route calls to product line specialists, application, or system Support specialists.
  • Maintains and updates records and tracking databases.
  • Perform hardware inventory tasks ?
  • Alerts management to recurring problems and patterns of problems.

Minimum Qualifications:

  • AA or equivalent + 3 years of related experience
  •  ITIL V3
  • HDI
  • Tier II and/or Tier III HelpDesk Support

 

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