Technical Support Engr I

Raytheon (


  full-time   employee

United States

  • Job Description: Lab Lead

    Raytheon Missile Systems (RMS) operates and maintains a variety of technical laboratories in all of our plant sites across the USA. The Electronics Technology Department, which functions within the Electrical Subsystems Directorate (ESD), is responsible for multiple engineering laboratories. We are seeking a Lab Lead to work closely with Lab Operation Managers and Technical Lab Leads within ESD to ensure that labs are running within established industry and audit guidelines. This position works closely with all levels of leadership in multiple organizations including VP?s, Program Managers, and Product Line Operation Managers, SMEs?, REAs?, IPT Leads, and Chief Engineers. As a member of the team, this position will Lead and manage the implementation of key Engineering Lab Council strategic projects and day-to-day operation requirements within multiple engineering labs, with particular focus on compliance and improvement. The majority of assignments will be received in clearly defined terms and methods. The Lab Lead will be encouraged to look for new methods to succinctly accomplish all tasks while maintaining a highly collaborative and transparent environment necessary to integrate the functional responsibilities in tandem with lab demands. In partnership with the team members of the lab and the department leadership, the Lab Lead owns the quality and performance of the ESD Engineering Labs. The Lead will also ensure lab users have the appropriate security clearances and have taken required training based upon their roles/functions. Audits many include but are not limited to: CAM, Environmental Health and Safety, Security, Foreign Object Debris, 7S, and DCMA / Customer. Candidate will be creative and innovative, possessing strong organizational, coordination, planning, analytical, and problem-solving skills. In the position, the Lab Lead must be able to collaborate with customers, employees, and senior leaders when implementing process and procedural changes. Candidates should have a high situational awareness, strong emotional intelligence, and be able to effectively work multiple projects simultaneously with diverse groups and customers.

    Please Note: this position can be a Technical Support Engr. I or Sr. Technical Support Engr. II based on the candidate's qualifications as they relate to the skills, experience and responsibility requirements for the position.

    Key Responsibilities:

    A proactive role in developing, understanding and implementing common lab processes, tools, templates and metrics
    Holds primary accountability and custodianship for lab security structure and ensuring security practices and processes are enforced.
    Maintains and improves the lab access list and training matrices ensuring all personnel entering the labs are properly trained and cleared .
    Implement company policies and practices to ensure compliance and provide a safe and secure environment.
    Crisply communicate successes, issues, and opportunities for improvement to team members and management.
    Ensure RMS and Customer property is properly tracked and maintained.
    Lead by example by being a champion of respect, diversity and inclusion, and ethical conduct within the organization

    Required Education, Experience and Skills

    Bachelor?s degree and a minimum of 4 years applicable experience.
    Four (4) years of applied experience developing solutions and maintaining audit readiness procedures and goals for an organization.
    Prior use, enforcement and/or interpretation of:

    Raytheon Security Operational Documents, 7S, and Value Stream
    Defense Security Service?s NISPOM
    ISO / LEAN regulations, as well as Environmental Health and Safety practices
    Technical writing skills (writing sample may be required)
    Two (2) years of experience with MS Word, Project, PowerPoint and Excel

    Desired Skills:
    Experience working in an engineering lab environment.
    Experience with metrology, chemical handling, and property control requirements and processes.
    Experience with cost and schedule generation/reporting and knowledge of capital/facilities/expense management tools.
    Have the ability to coordinate with various engineering disciplines and subject matter experts.
    Possess exemplary oral communication and interpersonal/human relations skills.
    Must display proven leadership skills, including willingness to make decisions and embrace change
    Management concepts and tools.

    This position requires the successful issuance, transfer or maintenance of any clearances and/or accesses necessary for the position. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement. Additional detail regarding security clearance factors can be obtained by accessing the DISCO website at:

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


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