Sales Order Coordinator - Hayward, CA

GENERAL SUMMARY: The Sales Order Coordinator provides support services to Showroom Sales and Outside Account Managers to assure proper flow of paperwork, and that the order process and delivery process occurs as expected. Delivers customer service assistance as needed to assure customer satisfaction. SCOPE OF RESPONSIBILITY: Provides support to sales team in assigned showroom. JOB RESPONSIBILITIES ? Places calls to confirm delivery dates and order validity 48-72 hours prior to scheduled delivery of product. ? Researches issues and responds to phone calls regarding sales orders from customers, job superintendents, builders, and sales personnel prior to delivery. Schedules deliveries, checks availability of product, and communicates with sales person as necessary. ? Resolves customer service issues by research and communication with purchasing, warehouse, sales person, Order Manager, and customers. ? Processes all tickets requiring prepayment through accounting prior to delivery requiring the ability to maintain business relationships with both homeowners and builders. ? Enters quotes, sales orders, and credit orders from assigned salesperson in to system and inspects orders for model and pricing accuracy. ? Updates open order report of assigned sales personnel daily via outbound contact with customers. ? Proactively manages open order report to ensure accuracy of need dates, which in turn affects inventory productivity. ? Creates specification books for builders as requested by sales personnel by researching product specifications, product manuals, and internet information. ? Responsible for initiating ?pre-inspection? process and scheduling for orders requiring custom installations. Strong knowledge of product application, building processes, and installation requirements is required. ? Participates in industry product training classes to ensure application knowledge is up to date. ? Prepare client reports as needed, requiring proficiency in Microsoft Office software (especially Word and Excel). ? Input information with a high degree of accuracy and speed. ? Utilize organizational tools such as Microsoft Outlook to ensure tasks are completed as promised. ? Ethics: Treats people with respect and keeps commitments. Inspires the trust of others. Works ethically and with integrity. Upholds organizational values. ? Diversity: Demonstrates knowledge of EEO policy. Shows respect and sensitivity to cultural differences. Educates others on the value of diversity. Promotes a harassment-free environment. Builds a diverse workforce.