Job Title: Email Administrator
Location(s): Harlow or Glenrothes
Function: Information Technology
Summary of Role
Raytheon UK has an opportunity for an experienced IT professional to fill the role of Email Administrator within the UK Information Technology function. The function is responsible for the delivery of IT collaboration application services to all UK based divisions to successfully enable operational business and operational delivery.
The Email Administrator is accountable for supporting the day-to-day Lotus Notes and Exchange environments within Raytheon UK. Reporting to the Head of Collaboration Services, the successful candidate shall support the management, operation, improvement, maintenance and performance reporting of Email Services. They will be operationally focused and will support the optimal use of application technologies to reduce risk and maximise customer engagement, both internally and externally.
?Provide day to day support for the Email Service (Lotus Notes/MS Exchange), and Messaging (Skype for Business).
?Support the troubleshooting of all related service issues and make recommendations regarding their resolution.
?Adhere to Service quality levels, supporting diverse and complex customer service events.
?Support incident and problem resolution and change management of the service efficiently and effectively following the agreed and documented processes.
?Maintain system documentation. support procedures and rota/cover arrangements.
?Liaise with US counterparts to ensure US hosted services are executed and integrated into the UK Environments.
?Develop your capability to maintain the SharePoint application and service including configuration, site management, search optimisation, user profiles, tuning, audit log management, site management, and scheduled maintenance, supporting the Collaboration Services Team as necessary.
?Support the provision of an Out of hours / On Call Cover service aligned to the rest of IT. In some cases 24x7 service cover by your service may be required on a rota basis.
?Support the development and implementation of key service level agreements (SLAs).
?Perform daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
?Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements.
?Ensure backup schedules & data retention and period maintenance are aligned.
?Support effective Asset Management and license compliance and system vulnerability management as required.
?Adhere to all the relevant and applicable policies and procedures in the department.
?Deliver improvement projects were applicable utilising the Raytheon 6 Sigma methodology.
Demonstrable Skills and Levels - SFIA Foundation Definitions
?Autonomy - Works under routine direction. Uses limited discretion in resolving issues or enquiries. Works without frequent reference to others.
?Influence - Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers and partners. May have more influence in own domain.
?Complexity - Performs a range of work activities in varied environments. May contribute to routine issue resolution.
?Business Skills - Understands and uses appropriate methods, tools and applications. Demonstrates a rational and organised approach to work. Identifies and negotiates own development opportunities. Has sufficient communication skills for effective dialogue with customers, suppliers and partners. Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons. Absorbs new information when it is presented systematically and applies it effectively.
?Experience of the administration and maintenance of any of the following collaboration technologies: Lotus Notes/Domino, MS Exchange, Skype for Business.
?Ability to understand SharePoint as a platform for business use and productivity.
?Experience of providing high demand/mission critical systems on a 24x7 basis.
?Knowledge of Service Management disciplines engagement, design, delivery and maintenance lifecycles in a high technology or IT services domain.
?Have an understanding of ITIL best practice, qualified to a minimum of ITIL Foundation.
?Demonstrable evidence of effective problem solving skills in complex support incidents.
?Good relationship skills with the ability to build positive relationships with both technical and business personnel.
?Good communication skills in written and oral presentation material
?Ability to demonstrate effective collaboration capability within virtual teams and multi-party environments.
?SC cleared or the ability to become SC cleared.
?Experience of SharePoint technologies and methodologies.
?Knowledge of virtualized server architecture (MS Windows OS 2008/2012/etc.)
?Knowledge of mobile email technologies (iPhone, Mobile Iron)
?Knowledge and experience of project and service delivery disciplines and project lifecycle experience, user support & training experience.
?Experience of delivering high demand technical services in a complex matrix structure.
?Preferably degree level education although significant experience and track record with tertiary qualifications is acceptable.