Provides Tier 1 user support to AMC A4. Receives calls and records user data using Remedy software. Gathers data for creation of user accounts and guides new users through mandatory training. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
DESIRED QUALIFICATIONS: AA or equivalent + 0 yrs experience