Note: Current DoD 8570 IAT II certification is required for this position. Please be prepared to provide proof of current certification (Security+ CE or other DoD recognized higher level certification) at the time of submission.
Raytheon Intelligence, Information, and Services (IIS) is seeking a Senior PC/Client Server Analyst (a.k.a. ?Communications Technician?) to join our team in support of the U.S. Air Force North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex Integrated Tactical Warning/Attack Assessment (NCMC-ITW/AA) and Space Support Contract (NISSC). NISSC provides accurate, timely, unambiguous warning and attack assessment of Air, Missile, and Space threats with daily visibility of National Command Authority leaders including the President of the United States. NCMC-ITW/AA is composed of Air, Missile, and Space Warning Missions located at Cheyenne Mountain AFS (CMAFS), Peterson AFB, Offutt AFB, Vandenberg AFB, and other forward user and sensor sites worldwide.
The duties associated with this CMAFS position include but are not limited to providing client-side and network support to the 721st Communications Squadron (721CS) and NORAD-NORTHCOM missions, as well as to a variety of NORAD & NORTHCOM tenants and users, during daily operations, monthly relocations, annual exercises, and unplanned real-world events. Additionally this employee will perform weekly, monthly, quarterly, and semi-annual systems checks; will generate associated metrics and reports; will perform client-side system troubleshooting; will resolve general classified and unclassified network and client problems; will evaluate troubleshooting actions and results of Network Control Center (NCC) or other technical support organizations; will coordinate with Communications Focal Point personnel to create and track Remedy trouble tickets; will update, review, and conclude actions in Remedy; will assign maintenance actions to other CMAFS NISSC work centers when appropriate; will answer user application questions; will coordinate and participate in installations and renovation projects; and will perform other duties as required and assigned.
Other tasks and responsibilities may include: performing hardware and software technical refresh efforts; updating system checklists, operational checklists, and related documentation; serving as a coordination point between the 721CS NCC, the Cheyenne Mountain Operations Branch (CMOB), and Comm Tech teammates on assigned actions and projects; and serving as the 721CS Subject Matter Expert and advisor on matters related to NORAD & NORTHCOM Alternate Command Center and Air Domain Center++ requirements at CMAFS.
This position is considered Mission Essential. Our team?s Comm Techs must be able and willing to work flexible shifts and days as required, including weekends and holidays. Comm Techs must be prepared for and be able to report to work and remain on site for extended periods of time during exercises and emergencies. During such periods, they may be unable to maintain contact with anyone outside the work site, including family and friends. All members of our team must sign a letter of commitment acknowledging and agreeing to this requirement.
Despite rigorous demands and responsibilities, this position also offers many professional rewards. Our team?s Comm Techs work side-by-side with very high level active duty officers including General and Flag officers, senior enlisted members, and highly experienced Government civilians, from a wide variety of backgrounds, specialties, and assignments. Additionally Comm Techs are exposed to, provide support for, and gain valuable experience in multiple networks, mission systems, IT applications, and highly classified communication technologies.
Must have a broad, deep, professional customer service orientation and demeanor.
Must excel in a high-tempo, high pressure working environments.
Must be familiar with military courtesies and customs.
Must have the skills to troubleshoot and resolve network and client issues in a Microsoft Windows Operating System environment.
Must have the ability to troubleshoot and resolve technical issues with client peripherals including KVMs, card readers, monitors, and blades.
Must have the ability to troubleshoot, repair, and rejoin networked peripherals and printers.
Must have the flexibility to work different shifts (days, nights, and weekends) as needed.
Must meet DoD 8570 IAT II certification eligibility requirements (e.g., Security+ CE).
Must possess a TS/SCI clearance and be able to retain it.
This position requires a U.S. Person who is eligible to obtain any required Export Authorization.
Prior Help Desk experience as a technician or a lead.
Trouble ticket system experience and skills (e.g. in Remedy or a similar product).
Experience with NORAD-NORTHCOM command and control applications and hardware.
Ability to prepare, objectively review, and deliver technical presentations.
Demonstrated experience and capability interfacing with Air Force and/or DoD customers at very high levels, as well as experience serving multiple DoD Agencies.
Required Education: Must possess at least 4 years of directly related experience with a BS/BA in Engineering, Mathematics, Information Technology, Computers, or related field of study, or must have the equivalent in combined education and technical experience. 118487
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.