Under direct supervision, responsible for processing work requests or account updates within established procedures for vehicles financed through CarMax Auto Finance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
?Processing, opening, sorting, and delivering documents and customer mail
?Preparing letters and document requests for mailing (titles, title out and letter of guarantee letters and lien release documents)
?Data entry, completing work requests to support collections strategies or customer service requests (process eTRACS and customer requests for letter of guarantees, titles and lien releases) (entering CBS action/results to document titles, lien releases and letters of guarantee that are mailed)
?Scanning customer and critical documents into company database (scan titles and other title-related documents into Deals database)
?Retrieve scanned documents from company database as requested (title copies from Deals database)
?Understand and adhere to company policies and procedures
?Special projects and/or duties as assigned
The department currently operates starting at 8:00AM and ending at 6:00PM, Monday through Friday.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Demonstrate adaptability and flexibility by embracing change.
? Ability to meet deadlines.
? Ability to work in a team environment.
? Multi-task in a high energy and fast-pace work environment.
? Execute basic typing skills to include minimum speed and accuracy requirements.
? Execute basic computer skills.
? Apply a common sense understanding in order to carry out simple verbal or written instructions.
? Sort alphabetically and numerically.
? Perform to minimum data entry standards.
? Complete CarMax provided training as required.
? Understand and adhere to company policies and procedures.
EDUCATION and/or EXPERIENCE:
? High School diploma/GED.
? Six months related experience/training.
? Knowledge of Microsoft Word and Excel functions.
? Ability to communicate effectively (written and verbal) with both associates and managers.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? May require sitting for extended periods of time.
? Lift up to 25 lbs maximum, ability to lift up to 10 lbs frequently.
? Capability of pushing a cart weighing up to 25 pounds for extended periods of time.
? Pleasant but fast paced office environment.
? Direction provided by more than one supervisor.
? Numerous distractions and disruptions due to incoming communication.
? Casual company dress code.