Business Operations Specialist

Cushman & Wakefield (


  full-time   employee

Mountain View
United States

Job Title
Business Operations Specialist
Job Description Summary
Job Description
This individual is responsible for working with respective workstream Director and Business Operations manager to provide operational leadership support to all aspects of the business. This role will ensure that administrative and operational functions are provided to the respective teams in an efficient and effective manner. In addition, he / she will be responsible for service delivery oversight for operations functions and staff throughout the sub-region, and will work closely with the Director in supporting functions to implement strategic initiatives. As an operations specialist, this individual will ensure there is sufficient front office support and act as a steward for operational excellence initiatives.
Responsible for one or more of the following:
Creatively solve problems to ensure appropriate accountability is maintained with respective workstreams and are operating in an efficient and effective manner
Provide informal leadership, mentoring and supervision to the staff
Foster coordination and communication with the leadership team to develop and implement an annual plan for developing a high quality, collaborative work environment
Develop and support the Director with the development of annual business plans, operations plan, stating priorities, timelines and responsibilities
Ensure compliance with corporate standards and internal company processes and systems are in place
Collaborate with counterparts in other workstreams in order to learn and utilize best operational practices and offer innovation to the client
Spearhead training programs for employees and coordinate appropriately
Implement programs to ensure that Cushman & Wakefield is recognized as an industry leader as well as a best place to work
Collaborate in the development of strategic planning with the leadership team and and develop short- and long-range operating objectives, policies and programs
Ensuring consistent delivery of services by maintaining playbooks and communicating new process clearly

Bachelor Degree
2+ years of related experience or training
Or any similar combination of education and experience
Minimum Requirements:
Highly analytical, organized and detail oriented with strong math and communication skills
Strong knowledge of word processing, strong writing skills, research experience and financial analysis
Excellent interpersonal skills, organizational savvy, emotional intelligence, keen judgment and problem solving
Proven record of providing excellent internal and external customer service
Demonstrated adherence to the highest ethical standards and professionalism
Physical Requirements:
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer
Regularly required to talk, hear, and use hands and fingers to write and type
Ability to speak clearly so others can understand you
Ability to read and understand information and ideas presented orally and in writing
Ability to communicate information and ideas in writing and orally so others will understand
Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.


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