Customer Service Specialist II

The Customer Service Representative II is responsible for ensuring the accurate and timely execution of order processing, including validation of products requested, managing back orders, customer adjustments, and customer service issues. This position maintains accurate tickler file and coordinates timely confirmation of orders in sales processing system. Additionally, this position ensures that all deadlines are met to deliver expected results and generate profitable revenue, and executes current and future processes as defined by the business.
Responsible for order processing, order management, and maintaining customer relationships for specified customers of the Sears Commercial business.