Call Center Sales Advisor

Sears Holdings Corporation (
Customer Service


  full-time   employee

United States

Job Summary: The Telephone Sales Representative is responsible for developing Maintenance and Protection Agreement sales over the phone from leads generated from the customer database, where all customers solicited have existing relationships with Sears or other client. This position delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure. Additionally, it is paramount that this position use unwavering customer service and high ethical selling standards. Job Duties/Responsibilities: ? Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements ? Contacts and engages decision-makers, and applies skill sin the area of communication, customer service and problem solving ? Delivers a sales presentation that is partially scripted, using ad-libs as needed, and adapts to change quickly ? Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term ? Stresses features and benefits of the Protection Agreement ? Fields questions and overcomes specific objections raised by customer ? Corrects customer information on record when appropriate ? Closes the sale and is respectful of the customer's rights ? Mails proposals and literature when requested ? Follows through and calls back per commitments ? Works with other team members to provide the highest level of customer service and meet team goals ? Complies with and adheres to selling policies, procedures and Company ethics ? Completes leads, sales processing and recording ? Performs other duties as assigned