Cushman & Wakefield (http://www.cushmanwakefield.com/en/careers)
Conference Service Coordinator-1
Job Description Summary
Coordinate and implement meetings and events for internal clients. Liaison between client and facility, organizing and communicating meeting details to Catering and Facility Management Departments. Provide customer service by answering incoming service requests from all business units on conference meeting services issues. Provide high-quality audio-visual services and support in a multi-building corporate operation. Ensure that services are provided in a professional manner with an emphasis on providing superior customer service. Handle customer inquiries and complaints. Follow up with customers to ensure customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Provide customer service by answering incoming service requests from all business units on conference meeting services related issues.
Respond to customer inquiries and complaints. Follow up with customers to ensure customer satisfaction.
Retrieve all after-hours requests and ensure proper routing. Contact customer for additional information and communicating the steps in the request process.
Assist with the training of new hires and temporary employees on conference room scheduling system and conference center procedures.
Verifies all audio-visual system readiness and delivers equipment to all conference/meeting rooms.
Conduct routine inspections of all conference/meeting rooms to ensure that equipment is operational.
Completes any maintenance needs.
Provide hands-on support and technical assistance to end-users.
Verifies accuracy of equipment inventory and updates as necessary. Ensures equipment is properly labeled and required postings are in place.
Coordinate events and communicate event details to Catering and Facilities Departments
Provide on-site event coordination and client support and maintain event records.
Utilize meeting scheduling software to create meeting space schedule, room layouts, billings and other required documents.
Other duties may be assigned.
Provide informal assistance such as technical guidance and/or training to co-workers. Coordinates the work to be completed but is not responsible for formal supervision of employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) and a minimum of one to two years of related experience and/or training.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal group.
Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.