Telecom Support

2018-09-15
Lockheed Martin (www.lockheedmartin.com)
Other

/yr

  full-time   employee   contract


Fort Worth
Texas
United States

Telecom Support

Job ID: 449641BR
Date posted: Sep. 14, 2018
City: Fort Worth
State: Texas
Description: As a team member in the Enterprise Information Technology (EIT) Data, Voice, & Video (DV2) Infrastructure organization, this position will assist in managing a complex suite of network circuits, cabling and voice hardware across an enterprise network environment within the DV2 South Region team.

This position is also responsible for successfully maintaining lean operating processes and procedures for managing change, problems, and overall service consistent with the EIT strategic objectives.

Position responsibilities include, but are not limited to:
- Maintain Lockheed Martin (LM) Enterprise Voice Networks (EVN) and stand-alone PBX systems utilizing TDM and VoIP technologies.
- Fault isolation, troubleshooting of EVN and associated peripherals.
- Investigate customer issues and design appropriate solutions.
- Service management to include incident, change and service requests.
- Incident coordination and escalation with Enterprise Voice System vendors.
- Provide customer service, training and technical support to LM customers.
- Investigate customer issues and design appropriate solutions.
- Configure and maintain Call Managers and Voice Gateways.
- Perform Moves, Adds, Changes and Deletes (MACD) on Voice Networks.
- Create, edit and update Standard Operating Instructions (SOI).
- Respond, replace, and repair voice communication equipment to maintain optimum availability for the customer base.
- Willingness to work some off hours and rotational on-call (24x7) support.
- Some travel as required.
Desired Skills: Cisco CUCM
Avaya CM
REDCOM
Voice Mail systems (AVST, Unity, etc.)
CCNA
Knowledge of Configuration Management within an IT organization.
Knowledge of incident management systems i.e., Remedy or Service Central.
Knowledge of Copper/Fiber Cable Plant operations
Knowledge of commercially provided circuits (Point-to-point, Dedicated).
Proficient with Word, PowerPoint, Excel
Working knowledge of SharePoint, and Visio
Basic Qualifications: Demonstrated understanding of telecommunications standards and concepts.
Demonstrated experience in telecommunications switching systems administration and implementation.
Working knowledge of carrier telecommunications technologies (e.g.
ISDN, SIP, and VoIP).
Working knowledge of analog, digital and VoIP endpoint provisioning, administration, and troubleshooting.
Working knowledge of Network, TCP/IP, switching and routing technologies.
Strong verbal, interpersonal, and written communication skills.
Ability to obtain and maintain a DoD secret clearance.
Able to successfully multitask assignments and perform in a fast-paced, schedule driven environment.
Demonstrated self-starter who can work with minimal supervision.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
As a leading technology innovation company, Lockheed Martin?s vast team works with partners around the world to bring proven performance to our customers? toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Join us at Lockheed Martin, where we?re engineering a better tomorrow.
Experience Level: Experienced Professional
Business Unit: ESS2100 ENTERPRISE BUSINESS SERVICES
Relocation Available: Possible
Career Area: Information Technology
Clearance Level: Secret
Type: Full-Time
Virtual Location: no
Work Schedule: FLEX9x80A-Friday off in 2nd week w/flex hrs/day
Shift: First