Hardware Technician - Part Time - TS/SCI - Wright-Patterson AFB, Ohio - Military veterans preferred

Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.

• Follow customer procedures to dissassemble deinstalled systems.
• Wipe hard drives.

• Follow all approved customer policies, processes and procedures

• Provide desktop support during the core work hours

• Provide Level II CFP escalation support

• Work closely with Defense Logistics Agency Disposition Services (DLADS) support

• Work closely with the NASIC Equipment Control Office

• Work closely with NASIC Property Custodians

• Required to replace or install approximately 112 workstations per month

• Equipment to be installed and maintained includes but is not limited to Dell and HP Windows/Linux desktop computers (to include other AFWAY desktops and workstations)

• Follow all approved NASIC policies, processes and procedures

• Install/maintain/repair/remove workstations and peripherals

• Perform supplies management in support of supplies acquisition (e.g. rack brackets, power cords, power strips)

• Provide computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision

• Maintain list of toolboxes associated with this functional area

• Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month

• Work NASIC Microsoft System Center Service Manager tickets received and will use best OEM practices to troubleshoot and repair defective devices

• Install and move workstations and peripherals in accordance with NASIC guidelines

• Document IT devices requiring the replacement of parts using Microsoft System Center Service Manager ticketing system and Other Designated Costs (ODCs) procurement ordering process

• Receive, test, and return to Governmental bench stock all vendor repairs

• Install, test, and return to operational service for redistribution to the customers all warranty repairs

• Ensure replacement computers are operational upon installation to the customer including all software

• Ensure the customer does not lose any functionality upon receiving a new computer

3-5 years of directly related experience supporting information systems operations.

GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.