Service Desk - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

North Carolina
United States



Resolution and tracking of incidents. Installation, configuration and troubleshooting of computers and related equipment. Management of client workstation configuration including operating systems, COTS, GOTS, and in house applications. Performs intense troubleshooting and problem resolution for multiple locations and networks.  Support both classified and unclassified networks. Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot.


2-5 years of directly related experience in systems administration and analysis.

Knowledge, Skills, and Abilities
  • Experience w/ MS Windows 7, 8, and 10 Operating Systems
  • Experience w/ MS Office / Outlook 2010, 2013, 2016
  • Experience w/ IBM- compatible personal computers, terminal, peripheral equipment and associated software, repair installation, configuration and system operation
  • CompTIA Security + Certification required within 90 days of hire or other compliant DoD 8570 certification


  • CompTIA A+ and Net+ Certifications preferred
  • ITIL V3 Foundations desired
  • Help Desk Institute (HDI) Certification a plus

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.