Service Desk Analyst Job - Military veterans preferred



  full-time   employee

United States

Service Desk Analyst (Job Number:441415)


- Service Desk analyst will provide first level technical support for the Dept of Transportation Federal Motor Carrier Safety Administration's customer base on the NATSS program.
- This program supports 35+ applications hosted in the Amazon Cloud.
- Service Desk analyst will troubleshoot incidents and provide first call resolution based on knowledge base articles and technical materials provided.
- The service desk is an escalation point for Tier 2 and Tier 3 Incidents.

Education & Experience Requirements:

AA Degree in related discipline; Or, High School and up to two (2) years of related experience

Clearance Requirements:

Ability to obtain & maintain a Public Trust Security Clearance.

Desired Skills:

An understanding of application development, IT infrastructure, operating systems and internet browsers


SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Oct 30, 2018, 11:04:36 AM
Primary Location: United States-TN-COOKEVILLE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time