Account Manager - Military veterans preferred

Kellogg Brown & Root (


  full-time   employee

United Kingdom

Title: Account Manager

Location: GB-ENG-London

Job Number: 1074791




Member of a related professional body (e.g. BIFM)


Experience of managing a multi-service, multi-site, Facilities Management contract within the Greater London area

Experience and Skills:


Proven history of delivering projects to budget/time, and delivering measurable and sustainable savings across multiple Facilities Management categories in a complex real estate environment.


Proven experience in the negotiation & management of external contracts.


Previous experience of managing an operational facilities supply chain function


Proven success in driving value for money and quality improvements through the supply chain

with strong Hard and Soft FM expertise


Strong stakeholder management and engagement skills with the ability to communicate at all levels of an organisation, delivered through a client facing role.


An effective time manager with the ability to multi-task.


Strong business operational and commercial contract focus.


Team player, able to work on own initiative and manage a procurement team


Full security clearance, or be in a position to obtain security clearance


Approachable individual with a professional manner


Methodical in approach to tasks



PC literate with PowerPoint, Excel and Word skills (SAP and SharePoint would be advantageous)


KBR is managing an integrated approach for the streamlined delivery of facilities management (FM) services for the London Fire Brigade (LFB).

LFB has over 100 buildings including fire stations, training establishments and offices that house nearly 6,000 staff.

KBR provides


Facilities Management

Estate and Supplier Assurance


Performance management

Contract management

Supply Chain Management

Integrated Helpdesk and CAFM System


As the Senior Contract Supply Chain Manager you will be the lead Contract Supply Chain Subject Matter Expert (SME) within a client facing environment. Reporting in to this position will be a number of Contract Supply Chain Managers who will be allocated functional groups, including Hard FM, Soft FM, Security and Waste.

The role is responsible to the Contract Director for:

Managing suppliers in a fair, visible and transparent way to maintain and enhance the reputation of the LFB and KBR.

Managing the supplier contracts incorporating appropriate performance metrics ensuring best value from the supply chain.

Regular monitoring of supplier performance against the applicable benchmarked criteria and KPIs

Working with suppliers to identify actions to address areas of poor performance, ensuring actions are logged on to SharePoint and monitoring their effective implementation

Review and acceptance of supplier Performance Rectification Plans

Providing training and awareness sessions on required SLAs and KPIs

Manage the performance dashboard - providing information and reporting of performance and ensuring KBR’s objectives and

responsibilities of LFB’s are met

Identify positive / negative trends in performance and continuous improvement opportunities to reduce cost, improve quality and performance and take proactive corrective action where necessary

Manage relationships with their suppliers in line with the Relationship Management Plan and Supplier Performance Management Manual

Continuously monitor performance through monitoring of data and liaison with other members of the KBR team including quality, HSE and operations

Hold informal weekly meetings with the Supply Chain

Hold formal monthly review meetings with Supply Chain

Share performance scorecards with the LFB

Escalate critical underperformance to the Contract Director

Managing contract change in liaison with commercial

Managing contract disputes, withholding of payments, applying financial incentives and remedies

Ensuring continuity of supply and managing Supply Chain risk in co-operation with the procurement function.

Ensure that all of the FM Supply Chain are contractually compliant

Address statutory compliance obligations and in particularly health & safety obligations to minimise the risk of failure

Ensure compliance with any applicable KBR or LFB procedures e.g. the audit and verification process, security and access requirements etc.

Chair Supplier Governance Board to facilitate and achieve the aims of the Board

Chair Supplier Performance Management Group to facilitate and achieve the aims of the Group

To deputise for the Contract/Operations Director during absences

In addition to the above duties which will primarily be undertaken during full service delivery the following responsibilities will be required during the service development phase:

Develop the written content and supporting documents for the Contract Management, Performance Management and Best Value & Benchmarking plans into solutions during the service development phase

Ensure a seamless transition of the supply chain, managing the mobilisation of the new supply chain


Leadership – sees the bigger picture/interpret strategy, leads by example, motivates others, makes decisions, initiates action, takes responsibility

Communication and influencing – establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others

People Management – fosters team/individual performance, achieves results, sets targets and reviews against them, leads, motivates and empowers others, deals with issues, coaches and encourages others

Organisational skills – plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements,

Commercial and Financial awareness – effective financial management, maximises use of resources, identifies business opportunities

Results orientation – satisfies internal/external customers, effective performance management, addresses cross functional issues and technical issues, knowledge of systems and processes

Interpersonal skills – builds positive relationships, demonstrates emotionally stability, confident in own ability, approachable to all staff, shows respect and tolerance

Values – lives and endorses the company values

Job: Real Estate Services