Personal Support Technician Job - Military veterans preferred

Personal Support Technician (Job Number:441742)

Description:



The Personal Support Technician provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.

DUTIES AND DELIVERABLES

- Provide custom complex A/V diagnosis and solution planning and design

- Provide A/V equipment maintenance, repair and troubleshooting

- Provide sound/mix board, speaker and microphone operation

- Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements

- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

- Report design, reliability and maintenance problems or bugs to management

- Provide customer installation and training when applicable

- Provide support to customer/users where the product is highly technical or sophisticated in nature

- Communicate with product/vendor support personnel and potentially the customer when the customer’s problem cannot be resolved directly by internal resources.

Qualifications:
Security Clearance: Must be able to obtain & maintain a DHS Public Trust security clearance

Required Education & Experience: High School degree or equivalent with 3+ years IT and A/V support experience

Desired Qualifications & Experience:

- Certified Technology Specialist (CTS) certification

- Proven proficient multimedia A/V skills including but not limited to A/V system installation, configuration and operation
- Proven advanced working knowledge of Microsoft Windows

- Proven advanced working knowledge of PC and laptop hardware installations and troubleshooting

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Nov 6, 2018, 1:29:47 PM
Primary Location: United States-AL-ANNISTON
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time