Cushman & Wakefield (http://www.cushmanwakefield.com/en/careers)
Delivery Manager II - IFM
Job Description Summary
In support of Global Occupier Services, our team provides business development support including solution definition, pricing, technology demonstration and delivery for Strategy and Portfolio Administration Services, Transaction & Project Management Transaction, Facilities (IFM), Space & Occupancy, and Financial Management.
This is a full-time position and can be located anywhere in the United States with the ability to work from home, office or hoteling space as required. Travel is required.
The role of GOS Technology IFM Delivery Manager II includes Solution Development for Clients, Solution Implementation Management and Consulting, Provide Portfolio and Project Management, Maintain competency in GOS Technology, Team Leadership.
The role of GOS Technology IFM Delivery Manager II includes the following key responsibilities:
Solution Development for Clients utilizing existing Client infrastructure and software as well as the application of new software technologies and systems integration (as required) to support service delivery and enhance the Integrated Facility Management Program. (IFM)
Preparation of architectural and data flow diagrams to support the client solution, as required
Validation with internal Network and Engineering resources, Security & Compliance for any new software, integration or configuration requiring change management
Assistance in the preparation of RFP response materials, as required
Working with the business development point of contact, preparation of transition plans & activities
Preparation of resource requirements, roles & responsibilities for C&W IT, C&W Service Line & Client organizations
Validation and finalize account requirements and costs for transition and ongoing support for new clients, as well as working with the overall Transition & Account leads prior to execution of the client transition.
Solution Implementation Management & Consulting activities to ensure successful client delivery including:
Consulting on best practices related to client configuration of business rules and data modelling
Implementation of business aligned service line framework, processes and procedures, reporting and analytics to support successful delivery
Facilitate user review and acceptance of application configuration and performance
Provide training and implementation user support during delivery activities
Provide guidance and consulting for security modelling and compliance
Provide Portfolio and Project Management activities of client implementation projects including the following:
Contract Management, including preparation of contractual deliverables for technology, key terms, securing IT executive, legal & security input and approvals
SOW development and approvals tracking
Scope, Schedule, Resource Plans and Budget Management
Ongoing management including maintaining accurate client records with weekly status reports and updates
Vendor management including coordination of system and reporting development oversight and delivery, budget and invoice management
Provide project management oversight and delegation of all BA support analyst activities including migration of data, integration and report development
Project closeout activities and transition to Production support
Escalations as necessary to ensure sponsorship and support of “at risk” projects
Maintain competency in GOS Technology client applications for consulting, implementation and demonstration capabilities:
Contribute to the GOS Technology team knowledgebase with best practices, lessons learned, concept and solutions documents
Ability to leverage client applications for demonstration, data modelling and process development with the client implementation team
Provide product roadmap input for improvement of the alignment of the client applications to the business service delivery both current and future.
Team Leadership activities to include participation in the following:
Weekly Business Development discussions to support the BD process and understanding and preparing for maturing accounts
Provide training to new team members, Business Analysts ongoing
Managing product knowledge base for implementation and delivery
Mentoring of team members wishing to move into the DM role
Providing Portfolio and Project updates in the Weekly Service Delivery meeting
Presenting and participating in the Quarter GOS Meetings
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.