Quality Manager Job - Military veterans preferred

SAIC (www.saic.com)


  full-time   employee

United States

Quality Manager (Job Number:441702)


Seeking a Quality Manager to support the operation of IT shared services for a large government agency.

- The Quality Manager ensures adherence to quality standards and reviews program deliverables; performs quality control on team products.
- Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer- service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
- Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
- Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
- Maintains and improves IT system, component, and process quality by completing system, compliance, and surveillance audits; investigating customer service trends; and supporting engineering and operations staff on problems analysis.
- Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.



- Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience


- Ability to maintain the contract’s Quality Management Plan in accordance with the agency’s Quality Assurance Surveillance Plan (QASP) using best practices from ISO and ITIL.
- Ability to apply quality control principles to establish and maintain processes for evaluating project deliverables and associated documentation.
- Knowledge of SLA commercial best practices to provide oversight for developing and verifying SLAs.
- Knowledge of IT systems to enable collaboration with Infrastructure Operations and Engineering team members on root cause analysis of quality issues for all enterprise systems.
- Ability to perform quality assurance reviews/audits of closed tickets in the service management system to ensure proper coding.
- Able to perform daily technical direction and oversight of support staff for all quality functions.
- Report quality inspection findings and quality metrics to agency, SAIC, and subcontractor management team.


- Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience
- 10 years of experience in Quality Assurance/Quality Control.
- Must have proven ability to lead a diverse team. Proven experience with development, implementation, and maintenance of an enterprise Quality Management System (QMS).
- Experience performing supervisory functions and OJT training is required.
- Knowledge of ITIL and ISO is required.
- Excellent written and verbal communications skills required to brief executive management of the agency, SAIC, and subcontractor companies.


- ITIL Foundation Level certification, Current CQA or similar certification

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Nov 8, 2018, 10:43:19 AM
Primary Location: United States-VA-FLEXWORK
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time