Sr Technician, Helpdesk – TS/SCI – RAF Molesworth UK - Military veterans preferred

2018-11-27
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Cambridgeshire
United Kingdom

Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.

1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
2. Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
3. Provides software and system troubleshooting and support.
4. Provides technical support and training to end-users.
5. May provide guidance and work leadership to less-experienced technicians.
6. Maintains current knowledge of relevant technology as assigned.
7. Repairs, installs, moves, upgrades and maintains all hardware assets.
8. Troubleshoots network issues and maintains routing diagrams.
9. Manages assets in tracking database to provide accountability.
10. Participates in special projects as required.

 

Qualifications:

1. 3-5 years of directly related experience supporting information systems operations

2. Must possess and maintain a Top Secret/SCI Clearance

2. Must meet DoD 8570 requirements and be eligible for IAT Level II (Security+ CE Certification or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V3 Foundation within six months of hire

4. Additional specific certifications may be required

5. This position may be required to complete short-term deployments to austere locations worldwide

6. The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment

 

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job. #BICES and #CJPOST

 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Education:

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.