Advanced Workspace Support Technician - Military veterans preferred

Basic Qualifications
Associate's degree is required or equivalent experience plus a minimum of 3 years of relevant experience.
Due to the nature of work performed at our facilities, US citizenship is required.

Responsibilities for this Position
General Dynamics Mission Systems has an immediate opening for an Advanced Workspace Support Technician. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.
REPRESENTATIVE DUTIES AND TASKS:
Performs a variety of duties in support of end-point computing devices and peripherals
Responds to and diagnoses problems and answers queries regarding computer hardware, software, network and telecommunications systems
Maintains and updates records and tracking databases
Installs hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives
Loads and verifies correct operation of software packages, such as operating system, work processing and spreadsheet programs
Provides training and technical assistance to users
Administers and supports networked PC systems
Provides PC problem resolution, consulting and software training to end-users
Handles 2nd tier problems that the first tier or help desk support is unable to resolve
Responsible for configuring desktop and laptop, and thin client computers
Simulates or re-creates end user problems and uses all available resources to resolve the issues
Recommends systems modifications to reduce user problems.
May be responsible for the day-to-day support of Infrastructure services that include servers and storage
May be responsible to monitor Infrastructure performance using monitoring tools
May be responsible for managing the functionality and efficiency of a group of computers running on one or more operating systems
May be responsible for maintaining the integrity and security of servers and systems
May perform OS and vendor software patching on servers
May perform troubleshooting on Servers
Assists in the installation, implementation, and upgrades of internal systems
May maintain a tracking system for usage evaluation
Maintains an inventory of all equipment, hardware, software and supplies
Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners
May be internal and external client-focused for company-hosted web-enabled solutions

KNOWLEDGE SKILLS AND ABILITIES:
Demonstrates a distinct understanding of basic development principles
Able to integrate well in a team environment
Distinct experience in own IT field and applications
Effective problem solving skills
Able to demonstrate initiative, apply personal talent to practical solutions
Consistently displays high performance attributes
Distinct ability to work on assignments that are semi-routine in nature and will work and/or may lead other initiatives and projects as well
Must be comfortable making decisions with minimal direction based on established policies and standards
Demonstrates distinct customer focus, communication and collaborative skills consistent with expectations for position
Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran