Sr Security Customer Relations - TS/SCI with Polygraph required - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

United States

**Position requires an in-scope TS/SCI clearance and polygraph.**


Customer Relations personnel support the customer adjudications branch. They respond to customer requests and office requirements as directed by the branch chief. They answer questions concerning the processing and status of Adjudications actions. Duties typically include: 

  1. Interface between Government agencies and industrial organizations for obtaining, processing, verifying, and disseminating personnel security information and access to customer programs
  2. Maintain accurate personnel data in all files
  3. Update the customer  database
  4. Conduct an annual file audit
  5. Maintain accuracy of customer’s database  records, e.g., briefing and debriefing dates
  6. Prepare, as directed, cases for expedited requests from PSO and/or PSM
  7. Attentive to detail
  8. Conduct personnel clearance verification
  9. Able to use multiple IC databases 
  10. Maintain confidentiality of assets and information pertaining to personnel security
  11. Elicit, articulate, and document information in a well-organized manner
  12. Participates in special projects as required.


5-8 years of related experience in facility or industrial security administration, preferably in the government contracting industry


Qualifications include:

  1. Experience in security personnel processing related to background investigations
  2. Knowledge of ICD 704 and E.O. 12968 guidelines
  3. Database data entry skills
  4. Ability to learn various databases during performance of the contract
  5. Prioritize competing tasks and possess effective time management skills
  6. Demonstrated experience with current version of Microsoft Office Suite
  7. Demonstrated customer service and telephone skills
  8. Able to work independently on assigned tasks.
  9. Exceptional customer service skills
  10. Demonstrated ability to problem solve and develop/create innovative solutions


Benefits of this Position:

  • Opportunity for Fast Growth within the program
  • Onsite Gym – get your workout in before work, during your lunch break, or at the end of the day
  • Professional Development Assistance –  Covering the Cost of Obtaining Professional & Technical Certifications (depending on program)
  • Educational Reimbursement –  toward degree programs and individual coursework
  • 401K Match – with 100% vesting on day one
  • Health, Dental and Vision Coverage to keep you healthy, starting your first day
  • We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays
  • Parking and transit commuter benefits


Why Work at General Dynamics IT?

  • Work with top talent and some of the brightest minds in your field 
  • Support missions that make a difference to our Nation
  • Become part of an organization that that is committed to the highest ethical standards in all that we do 
  • Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT
  • Want to move, or find a job close to home? We have positions in several locations in the United States and the world
  • Enjoy a culture that supports work-life balance


General Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor.



As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.





Bachelor's Degree in Business Administration or a related business discipline, or the equivalent combination of education, professional training or work experience.