General Dynamics Mission Systems (https://gdmissionsystems.com/careers/)
Bachelor's of Science degree or Technology degree, a related specialized area or field is required (or equivalent experience) plus a minimum of 2 years of relevant experience; or Master's degree.
Department of Defense TS/SCI with polygraph required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
General Dynamics Mission Systems (GDMS) has an immediate opening for a Services Controller to join our Operations team. The position provides an opportunity to develop and advance the cutting-edge equipment and systems that support some of our nation’s fundamental defense services. GDMS employees work closely with esteemed clients to develop solutions that allow them to carry out high-stakes national security missions. The selected candidate will work with collaborative teams to build and further advance GDMS technologies. In addition to receiving a competitive salary and generous health and personal benefits, the Services Controller will enhance their skill set among a talented and technically accomplished group of colleagues. The employee will also enjoy a work environment where contributions are recognized and rewarded.
The Services Controller position is a 27x7 operator position that leads other operators in the execution of daily procedures, performs routine operations procedures, and monitor GUIs to ensure operational needs are met.
REPRESENTATIVE DUTIES AND TASKS:
Serve as the front-line of support for operational crew activities for larger system when issues occur
Required to become certified on multiple operator positions
Required to obtain system operations certification; the certification required has knowledge based learning and on the-job training provided;
Works very closely with the customer and requires a professional and customer focused attitude.
Work with customers to understand their needs to aid in entry and processing of near-term requirements
Monitor system performance to be able to respond or lead response to event notifications
Support system testing after upgrades and during maintenance activities
Leading crew members in routine procedures to maintain system state of health
Report discrepancies concisely as they occur
Identify areas of process improvements to increase operational readiness
Coordinate with engineering subject matter experts to implement configuration changes and other maintenance activities in accordance with operational procedures
Leads daily turnover processes, updates operations logs on daily activity progress, reviews operation log entry from other operators for accuracy.
Participates in the development of operational and engineering processes
KNOWLEDGE SKILLS AND ABILITIES:
Self-motivated with the ability and desire to learn complex systems with little direction
Creative thinking and ideation to advance our business performance
Serve as a mentor to peers
Solid written and verbal communications skills
Ability to multi-task
Strong analytical and troubleshooting skills
Must have the ability to adjust to changing priorities, multiple demands and crises
Able to use Microsoft office to develop check
lists, recurring daily update slides, operational procedures, etc.
PREFERRED DEGREE TYPE AND EXPERIENCE:
Experience working in a real-time operations environment
Strong understanding of Microsoft Office Suite
Knowledge of both theoretical and practical aspects of satellite communications
Understanding of Radio Frequency spectrums
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran