Customer Services and Information Technology Officer, w/Poly - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

United States

Manages the functionality and efficiency of a group of computers running on one or more operating systems.


Ops Admin: Shift is Thursday/Friday/Saturday from 6:30PM-6:30AM and every other Wednesday from 6:30PM-2:30AM
This role is for a 24/7 dynamic Operations Center. This CSITO will work alongside an Operations Engineer in the Center handling all phone calls, initial triaging of incidents and issues, performing as a watch officer using cloud technology along with Nagios and Splunk to manage the Network, systems, and applications. Responsible for daytime and after hours escalation of incidents, and communication to high level government officials. This CSITO will have System administration skills( Linux / Windows) and will learn to perform patching, accounts creation and other Tier 2 support duties. This is a role with a huge opportunity for growth and further responsibility. This shift is 12 hours 6:30am - 6:30pm 4 shifts, 3 shifts. Or 12 hours 6:30pm - 6:30am 4 shifts, 3 shifts. 
Additional Mandatory Skills: 
• Directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
• Knowledge of multiple desktop programs, configuration and debugging techniques
• Detailed oriented as well as excellent oral and written communication skills
• Sound problem resolution, judgment, and decision-making
• Experience with TCP/IP and general networking issues
• Experience providing superior customer service and support
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
• Strong interpersonal and organization skills, successful in working both independently and in a team environment
• Strong troubleshooting skills
• Experience excellent listening and writing skills
Desired Skills: 
• Help Desk/O&M experience
• Ability to work independently; and manage multiple task assignments
• Excellent verbal and written communication skills
• Demonstrated experience with Service Now or IBM Tivoli Service Request Manager
• Demonstrated experience with monitoring tools and creating metric reports
• Demonstrated ability to describe how to use an application, system, etc.
• Experience with data mining tools (i.e., Splunk)
• Experience with monitoring tools (i.e., Nagios)

1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.


2. Maintains the integrity and security of servers and systems.


3. Sets up administrator and service accounts.


4. Maintains system documentation


5. Interacts with users and evaluates vendor products.


6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.


7. Develops and monitors policies and standards for allocation related to the use of computing resources.


8. May program in an administrative language.


9. Develops and implements testing strategies and document results.


10. Provides advice and training to end-users.


11. Provides guidance and work leadership to less-experienced staff members.


12. Maintains current knowledge of relevant technologies as assigned.


13. Participates in special projects as required.


5-8 years of directly related experience in systems administration and analysis.


For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.