JOB DESCRIPTION: The candidate will provide telephonic troubleshooting support to end users needing assistance with Entry Control Point Systems. The candidate will utilize COLTS database to create work orders and generate trouble tickets for respective FSRs. The candidate will utilize COLTS to track all issues from ticket generation to resolution. The candidate will generate and maintain an accurate and current log of all help desk related requests and document problems and issues as well as provide feedback and suggestions for improving system functionality. In addition, the candidate will identify and report trending issues that indicate system, network or other related failure(s) and perform troubleshooting and test solutions. This position supports a 24/7/365 capability and will be staffed on a rotating day/night shift schedule.
QualificationsREQUIRED EDUCATION AND EXPERIENCE: