Service Desk Systems Engineer - Military veterans preferred

2018-12-08
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Huntsville
Alabama
35806
United States

Description

JOB DESCRIPTION: The candidate will provide telephonic troubleshooting support to end users needing assistance with Entry Control Point Systems. The candidate will utilize COLTS database to create work orders and generate trouble tickets for respective FSRs. The candidate will utilize COLTS to track all issues from ticket generation to resolution. The candidate will generate and maintain an accurate and current log of all help desk related requests and document problems and issues as well as provide feedback and suggestions for improving system functionality. In addition, the candidate will identify and report trending issues that indicate system, network or other related failure(s) and perform troubleshooting and test solutions. This position supports a 24/7/365 capability and will be staffed on a rotating day/night shift schedule.

 

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:
  • High school diploma or equivalent.
  • The candidate must have knowledge of Microsoft Office products for documentation, reporting, and tracking purposes.
  • COLTS experience desired.
  • Ability to obtain SECRET clearance required.