HCI | Integrated Solutions (www.hc-inc.net)
This position requires a BS and 5 yearsâ?? experience in QA with a DOD contract. Must be familiar with customer satisfaction surveys for a general population customer survey; services that will be administered under a point of service survey; survey tools and process (e-mail, paper, telephone or other); random sampling methodology; sample size determination; survey distribution methods; definition of survey scale and â??acceptableâ?? performance threshold; and methods of preparation, coordination, reviewing, distribution, and retention of reports.