Help Desk Technician (Communications - Focal Point) - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

Colorado Springs
United States



Provides communications support for the 10th Communications Squadron on the United States Air Force Academy (USAFA). 


PRIMARY DUTIES: Reports to the CFP lead and is part of a call center that is the single point of contact for the 10th Comm Squadron. Receives communication equipment trouble calls over the phone or through email and assigns Remedy tickets to the applicable work center across multiple networks. Must possess a basic understanding of Windows 7/10 along with computer network architecture and overall function. Excellent customer service skills are required and be able to function in a high stress environment.


SECONDARY DUTIES:  Provides direct CFP support for the 10th Comm Squadron: Identifying a communication issue and assigning the repair request to the appropriate technicians. Assists with updating all 10th Communications Squadron scheduled and unscheduled maintenance, inputs data into multiple Government-provided databases.  These databases include but are not limited to the Work Order Management System (WOMS), Remedy, and Integrated Maintenance Data System (IMDS). Responsible for 10th Comm Squadron base announcements. Provides on-call/after-hours support as defined in the PWS.


3-5 year’s experience in help desk or comm focal point operations

Secret Clearance Required
DoD 8570 IAT Level II Certification Required

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.




Associates Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.