Help Desk Specialist, MID - Military veterans preferred

2018-12-22
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


Springfield
Virginia
United States

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Help Desk Specialist to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:
•Provide technical assistance and telephonic support for Service Desk to Intel Customers.
•Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
•Help provide technical assistance and support for Workflow Management services
•Monitor and support ticket workflows
•Review, assign, reconcile and support the management of tickets throughout their lifecycle
•Helps coordinate with IT service providers and communicates outages and plans for recovery

Position Requirements:
•Associate’s degree or equivalent combination of education and experience is required
•Requires two or more years of related technical and managerial experience in a help desk environment
•Must have current A+ CE or Security + CE Certification
•Must have ITIL Foundations Certification or relevant knowledge of ITIL process and procedures
•Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities

Security Requirements:
An Active TS/SCI clearance is required Advertisement