Raytheon Intelligence, Information & Services Division (IIS) has opportunities for members of a Remote Deployable Tier 1.5 (RDT1.5) TSA IT Specialist team. As a member of the RDT1.5 team you will perform a wide variety of task with respect to TSA computer hardware, software, networks and user support within the Southeast Region of the United States. The team consists of regionally dispersed IT Specialists who will provide direct over-the-wire support to defined sites within a region ahead of a decision to dispatch a resource to the site. The position will also be a primary dispatch position for nearby sites as needed and be available to support on-site IT Specialists at larger regional sites with technical reach back and as backfill during planned and unplanned absences. Assist with asset management, configuration, and technical and operational support services. Implement hardware and software Installations, Moves, Adds, and Changes (IMAC) and perform break-fix maintenance (including warranty maintenance/coordination) and support on IT equipment. Provide deployment and ongoing support of technologies (voice, data and video) within the TSA's IT infrastructure environment. Examples include but not limited to: servers, workstations, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices, Electronic Time and Attendance System (eTAS) clocks Duress Alarms, TSE and TSA-owned closets and IT communication racks/cabinets.
Duties include but not limited to:
- Resolve incident, verify incident is resolved and obtain user acknowledgement that no issues remain. Update Remedy ticket with resolution and asset records.
- Receive incident ticket, contact user to gather additional information and/or schedule resolution activities.
- Research IMPACT Site Support Operations Portal and Asset Records for any known history on this incident, equipment and software. Troubleshoot problem/issue and formulate corrective action(s), and as needed, work with other providers to isolate trouble.
- Obtain hardware or software required and coordinate with TSA service providers or 3rd party providers.
Required Experience, Knowledge, and/or Skills:
Experience with computer networking, computer maintenance, hardware installation, and cabling
Experience working in a virtual team environment
Well-spoken and able to effectively work with client to define issue and effect cure
Active Directory adminstration
Desired Experience, Knowledge, and/or Skills:
Experience as a senior Helpdesk team member
Experience in a TSA environment
Experience and/or certification on one or more TSA Security Systems
Knowledge of Security Screening Equipment
Bachelor’s degree in a Technical Field is preferred, but an Associate’s Degree with at least 8 years of directly related experience OR High School with at least 10 years’ directly related experience is required.
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.