What you'll get
A competitive salary between £40,000 – £47,000 – dependent on capability
As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 10%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
About us
Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres and sporting arenas; we’re thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, you’ll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.
About the role
To Act as the single point of contact for all Coupa system issues and enhancements both technical and non-technical through direct system administration activities or by managing 3rd parties to carry them out.
- Receive and analyse fortnightly Coupa minor (bug-fix) release notifications, determining any potential impact, liaising with appropriate internal support organisation to communicating to end-user community
- Receive and analyse four-monthly Coupa major (new functionality) release notifications, regression testing sandbox environments and interfaces, liaising with appropriate internal support organisation to communicate to end-user community
- Respond to tickets raised via the IS helpdesk and resolve within agreed SLA’s
- Triage, investigate and resolve end-user support which should be via the PtP Frontdesk or IS helpdesk depending on their issues for both stock and non-stock items
- Triage, investigate and resolve non-technical supplier queries with Catalogues, Punchout, PO and Invoice through SAN, CSP and cXML
- Raise and manage Coupa support tickets
- All functional design changes (not defects) would be submitted with a named sponsor in PtP to be actioned by the sysadmin following a functional and technical impact assessment done by the sysadmin through the ownership of the current SAP Change Control Board (CCB) mechanism
About you
Essential
- Similar technical role Hands-on experience
- SAP ECC, S4, Success Factors, Coupa knowledge
- An understanding of workflow approval based logic and the ability to both understand a business process from a workflow diagram
- Good written skills with the ability to clearly document and explain business processes and automated solution designs.
- A self-starter who delivers high quality work. Someone who can adapt to new challenges and can either on their own or as part of a team.
- Working knowledge of data processing, hardware platforms, and enterprise software applications.
- Strong analytical and problem solving skills.
- Experienced in implementing user requirements.
- Good communication skills, able to deal with internal and external stakeholders/3rd party vendors.
- Understand our customers needs and deliver on our agreed commitments managing both risk and value to provide an optimum solution
- Develop right first time approach to everything
- Coupa Sysadmin Certified – Retaining Coupa certification on a four-monthly basis
Preferable
- A working knowledge of current business processes operated through Coupa and the ability to understand system impacts if business processes change or impact to business process if the system changes.
- Understanding of what the impacts of upgrades/changes to ECC/S4 and Successfactors mean to Coupa and the other way around. They will need to have a rounded view across the systems in the ERP landscape. This would be via the cross stream impact assessment of CCB and via direct interaction with other Projects.
Who are we
At National Grid, we don’t just ask our people to deliver to the highest standards. We also support them to be the best they can be. We welcome and encourage applicants with diverse experiences and backgrounds. National Grid’s ambition is to drive, develop and operate our business in a way that results in a more inclusive culture. We are committed to building a workforce which represents the communities we serve and a working environment in which each individual feels respected, fairly treated, valued and able to reach their full potential.
Closing date
The closing date for this vacancy is 31st January 2019. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.