People Services Advisor Level 4 - Military veterans preferred

National Grid (https:\\
Defense Contracting


  full-time   employee

B91 3QJ
United Kingdom

What you'll get

A competitive salary between £26,500 – 29,500 – dependent on capability

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 10%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

About us

Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres and sporting arenas; we’re thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, you’ll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.

About the role

Provide front line email and telephony services to answer employee queries. Proactively assist people through the life cycle processes of an employee , predominately payroll and benefits related. 


  • Manage queries from employees by answering calls and replying to emails relating to HR and employee issues.
  • Update and Manage Data within Service Now (query management solution)
  • Metrics and KPIs: Be clear on the metrics and KPIs relevant to the position and ensure these are achieved and foster and support the process of continuous improvement.
  • Internal Relationships: Work effectively with the related teams and key customers to ensure seamless working of the HR Process in People Services and seamless interconnectivity.

About you

  • Experience of working within a HR Shared Service function and generic experience of delivering a query management service aligned to legislative HR processes
  • Proven experience in a customer service administrative support role
  • CIPP qualified or equivalent
  • Good working knowledge of ‘hire to retire processes’
  • Proven experience of query management of payroll and benefits related processes
  • Experience of delivering payroll and benefits knowledge training to team members
  • Excellent written and verbal communication skills
  • Proven planning and organising skills
  • Excellent attention to detail
  • Strong interpersonal skills
  • Demonstrable passion and commitment to excellence in continuous improvement and quality

Who are we

At National Grid, we don’t just ask our people to deliver to the highest standards. We also support them to be the best they can be. We welcome and encourage applicants with diverse experiences and backgrounds. National Grid’s ambition is to drive, develop and operate our business in a way that results in a more inclusive culture. We are committed to building a workforce which represents the communities we serve and a working environment in which each individual feels respected, fairly treated, valued and able to reach their full potential.

Closing date

The closing date for this vacancy is 18th January 2019. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.