Field Service Analyst, Journeyman - Military veterans preferred

ManTech (


  full-time   employee   contract

Fort Huachuca
United States

Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement and providing optimal support to our primary Government customers

General Responsibilities:

Use troubleshooting techniques to assess DCGS-A FoS malfunctions; identify and evaluate alternative methods for the Soldiers to employ while technical issues are corrected
• Perform routine system maintenance, computer system administrative functions, and analysis of system operations
• Convert Bug Fix and workarounds from Engineer language into operational workflows outlined in easily understood instructional documents
• Install, maintain, audit and support a secure MS Windows network environment and limited web/data application service
• Maintain internet applications and protocols IP,TCP,HTTP, HTTPS, FTP, & SSL
• Maintain file servers, network access, and system documentation as required
• Analyze and troubleshoot system anomalies to ensure optimum equipment performance
• Perform periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes
• Supporting (HBSS) McAfee host based Intrusion systems and policy configuration and management
• Prepare system for operational use and support sustainment baselines
• Provide technical guidance to FSE’s CONUS/OCONUS
• Prepare system documentation (install guides, administrator guides, etc.) for numerous baselines
• Work on system residing on various networks to NIPR, SIPR and JWICS
• Supporting Cisco IOS (Basic Routing/Switching/Firewall configuration)
• Maintain patch levels for multiple instances of a multi-server virtualized environment, across various networks
• Create and use technical artifacts in a configuration-controlled environment
• Analyze, identify, obtain, and install appropriate security-relevant updates as identified from vulnerability scanning tool findings.
• Manually execute written test procedures and verify success, and resolve issues found.

Mandatory Skills Requirements:

Excellent commuciations skills: Written and Verbal
• Must be trained and familiar with DCGS-A Baseline v3.1.7.3, v3.2.4, and preferrably v3.2.5 (service pack 1)
• Must meet 8570 certification criteria (IAM level 2 at a minimum)
• Security+ and Server + Required
• Thorough knowledge of Microsoft Windows 2008 R2/2012 R2 Server, Microsoft Windows 7/10, & Redhat 5/6/7 operating system (OS) administration and associated hardware
• Working knowledge of CISCO network and switching and virtualization technologies
• Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.
• Working knowledge and current relevant experience with PL2 systems; experience with PL3 & PL4 cross domain solutions is a plus
• Must be familiar with security policy/manuals and other IA guiding policy documents
• Working knowledge of Microsoft Office (Word, PowerPoint, and Excel)
• Possess a high degree of originality, creativity, initiative requiring minimal supervision
• Using networking concepts and protocols (TCP/IP, DNS, DHCP, LDAP)
• Understanding of DOD and Army networking environment
• Professional Certifications (Network +, VM Ware, etc.) beneficial
• Technical Proficiency in Linux, Windows Server, overall systems and network administration, group policy management, virtual machines, firewall management, building and managing images, HBSS, security protocols, Oracle databases (technical role not functional DBA role), Cisco, and SQL Server

Other Skills Preferred:

Experience with other DCGS-A Family of Systems such as TGS, OGS, IPC-1, IPC-2, GWS, CHARCS, Prophet Control, etc.
• Experience in DAMI certification policies and procedures

Must have a TS/SCI level clearance