Description:The GMSS Sustainment Program Administrator in support of Latin America UH-60 operators (Brazil, Colombia and Argentina) is responsible to direct, control, and coordinate customer support sustainment functions including but not limited to quotation processing, order management, customer technical support, and AOG support. The Program Administrator is responsible for customer support for an assigned region or group of customers, managing the transactional spares and repairs business to ensure customer satisfaction, on time delivery, as well as sales growth. In partnership with the platform team, the Sustainment Program Admin will also ensure that critical supply chain and operational inputs are in place to both manage inventory and ensure material availability for assigned customers.

POSITION RESPONSIBILITIES:
•Establishes pricing guidelines and limits, assigns lead times, and sets customer and platform priorities for the GMSS sustainment business (spares and repairs) in the assigned region and/or customer base.
•Reviews core metrics to include quote TAT, repair TAT, spares lead time, price, quote win rate, nonconformance rates, and on time delivery as well as market intelligence data to promote market share growth and customer satisfaction.
•Reviews sales and profits by territory to identify and address problems in an effort to meet or exceed the planned goals of the GMSS Sustainment organization
•Forms, maintains, and manages key customer relationships using regular status calls, face-to-face site visits, and project management skills.
•Ensures compliance with contract agreements and International Trade Compliance regulations.
•Present and brief senior managers and customers alike on account status and performance
•Collaborate with other functions as necessary to expedite material & repair requirements.
•Assist Business development activities by quoting as required in support of new business proposals
•Create PowerPoint /MS Word presentations for customer / executive briefs
•Seek opportunities to expand skillsets, specifically SAP

Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.
• Pre sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
• Post sale: Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Basic Qualifications:
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 3 years of professional experience; or 1 year of professional experience with a related Masters degree.