Provide Tier II network services support, incident and problem management for a large enterprise network of close to 200 sites. Respond to operational requests day to day and act as the first level of escalation for incident resolution. Working closely with the Senior Network Engineers: review new service requests, respond quickly to incidents and operational outages, manage the network ticket queue and assist with operational and process improvements to ensure SLR's are met. Report regular status of service requests and operational incidents to the Service Delivery Manager and Lead Senior Network Engineer.
Review and completion of service requests
Responding to calls to the network team for operational support of field technicians
Management of all network equipment supporting the enterprise for both project and operational requirements
Monitor and resolve network incidents on a 24X7 basis
The position maintains technical expertise in all areas of network and security hardware and software interconnection and interfacing, such as routers, switches, and gateways
Bachelor’s Degree and Two (2) years or more experience; Masters and 0 years related experience. HS Diploma and/or Equivalent will be considered in lieu of degree with an additional 4+ years of relevant experience.
Strong experience with Cisco Systems Network, Security and Datacenter products
Experience supporting wireless technologies
Experience supporting large enterprise networks
Strong background with Service and Change Management (ServiceNow) specifically Ticket Management
Must be able to pass a California Department of Justice (DoJ) LiveScan background investigation and a detailed lifestyle law enforcement background interview.