Call Center Sales Agent - Military veterans preferred

2019-01-12
GoWireless (GoWireless.com)
Other

/yr

  full-time   employee


Boise

Verizon Authorized Retailer - Gowireless

Compensation: $14.00 to $17.00 per hour depending on experience (Includes Base Wage plus Commission). Our Call Center Sales reps average more than $500/month in commission.  Our top reps average over $1500/mo in commission. 

Benefits:  As a Verizon Wireless Premium Retailer, we offer a competitive compensation package that includes base pay plus unlimited commission potential, excellent advancement opportunities, Health, Dental, Vision, and Aflac benefits, Flex-Time off, 401(k), Product Discounts, Top-notch Training, and a fun, success-driven work environment for Full-time shifts. We pride ourselves on offering superior customer service.

Position Overview: We aren’t your typical call center. Here at GoWireless we are the Solutions Center for all customer service needs. Our ideal candidate has an enthusiastic, driven personality with a dynamic “can do” attitude. In exchange for your hard work, we offer growth potential and great reward for a job well done.

What we do: As one of the first points of contact for our customers you will be responsible for making the best impression with each and every customer that you speak to. This job isn’t for your average person; this job is for someone who is seeking individual growth, driven to help others, and enjoys being in control of their own paycheck. We are looking for someone who strives to do well for both our customers and our company. Can you rise to the challenge?

What are the job responsibilities? Here are the basics DUTIES AND RESPONSIBILITIES:

  • Take inbound calls for all GoWireless locations across the United States
  • Make outbound calls to existing GoWireless/Verizon Wireless customers
  • Assist GoWireless store employees with inbound inquiries
  • Work with GoWireless sales professionals and store management for customer sales appointments and resolutions
  • Connect, discover, and recommend new products and services to our customers based on their wireless needs
  • Maintain in-depth knowledge regarding all GoWireless/Verizon Wireless products and services
  • Recommend additional services by discovering opportunities on customer accounts; explaining new products and features
  • Take responsibility for updating customer information in database systems
  • Be flexible within our environment by embracing any and all changes that are made
  • Responsible for achieving personal sales and appointment setting goals monthly

We can offer more than just a job, we can offer a career. We can offer stability, somewhere that you can be proud to work. What’s stopping you ? Apply today!

This is a full time position. Our full-time employees are scheduled to work at least forty (40) hours per calendar week.

All new employees will attend an on site paid 2 week training: 100% Attendance is required. Training will last for approximately ten (10) days. Approximately five (5) days will be spent in the classroom, and the additional five (5) days will be spent on the floor in the call center training on the job.

Typical Work Hours: Assigned various shifts. Center hours are Monday - Saturday from 7:00 a.m - 10:00 p.m and Sunday from 8:00 a.m - 9:00 p.m You must be available to work any shift during that time frame with flexibility to work weekends.

Qualifications: So, now you’re asking yourself; what does it take to do this job? We’re looking for candidates who can let their hair down with their customers and be themselves. We want someone who can not only find the best solution for their customer, but to also drive a customer's business to our stores for sales opportunities

  • Prior experience in a similar environment (call center or customer service would be ideal)
  • The ability to communicate effectively, listen effectively, and recommend based on conversation
  • Excellent rapport building skills
  • Ability to handle upset customers
  • Excellent follow up skills
  • Good computer skills (type ~40wpm) including proficiency with MS Office Products
  • Ability to multitask
  • Ability to be self-motivated and work independently as well as with a team
  • 18 years of age • High school diploma, GED or Equivalent
  • Legally authorized to work in the US
  • Flexibility to work varied shifts; including holidays, nights, and weekends
  • Positive and respectful attitude Essential Physical Requirements
  • Ability to sit in one place for extended period of time
  • Ability to spend extended period of time reading and working in front of a computer monitor
  • Up to eight hours per day conversing with customers via phone
  • Extensive key entry with the use of a standard keyboard

EEOC and utilize E-verify