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2021-04-04
EPS Corporation (www.epscorp.com)
Defense Contracting
/yr
full-time
employee
Fort Eustis
Virginia
United States
Computer Equipment Support Operations - Level II
Location: Ft. Eustis, VA
Description of Responsibilities:
- The individual shall provide desktop support services and respond to and resolve service requests.
- The ability to enter tasks into the Remedy action request system to create a ticket that describes the work to be performed.
- Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
- Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system and coordinate as necessary with the customer to resolve the requested work.
- Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
- Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
- The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
- Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
Degree/Education/Certification Requirements:
- Individual shall have IAT-I certification (i.e. A+ CE, CCNA-Security, Network+ CE, SSCP) IAW AR 25-2.
Education:
- Preferred Bachelor Degree in Computer Science or IT related field.
Required Skills and Experience:
- Three (3) years of IT related experience, preferred Three (3) years of System Administration experience.
- Must obtain Windows Server 2010 within the first six months of employment.
- Must have an active Secret security clearance
If you require accessibility assistance for open position, please contact the Human Resources Department at HR@epscorp.com or call (732) 747-8277
VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA
Minority / Female / Veteran / Disabled / LGBT are encouraged to apply
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