NGEN: Personal Computer Support Technician - Military veterans preferred

Kellogg Brown & Root (


  full-time   employee

United States

Title: NGEN:

Personal Computer Support Technician

Location: US-US-PA-Mechanicsburg

Job Number: 1079135

The Personal Computer Support Technician provides

support to distributed PC/networking environment including installation,

testing, repair, and troubleshooting for stand-alone PCs, PCs linked to

networks, printers, and other computer peripherals. Support

responsibilities include software installation, and configurations. This

technician performs technical, operational, and training support to users

of personal computers either by telephone, or on-site for PC desktop

hardware and software packages. Job duties require the technician to

install and test personal computers, printers, and other peripherals,

configure operating system, load shrink-wrap programs and other

application software programs. In this position, the incumbent

troubleshoots computer problems, performs hardware and software

diagnostics, coordinates needed repairs, resolves computer system

problems, including coordination between users and components of a local

area network, and participates in the evaluation of system configuration

and software.

Clarification of Duties

on the NGEN Contract (duties that fall into this category that are not clearly

outlined by the DOL):

Computer Work.


not always the main function of a Personal Computer Support Technician, a good

portion of the tasks an Personal Computer Support Technician will complete, involve

computer work. These duties may include:

May send emails and reports in relation to employees

that may be assigned to their areas of operations. This may include timesheets,

requests for leave, safety reports, etc.

May Use Microsoft Office (Or equivalent software

applications) to review, modify, distribute and complete reports and schedules

as needed.

May install/uninstall software applications on


May diagnosis basic computer related issues,

reporting problems to their supervisor for action items needed to correct


May do basic computer related software repairs.

May do basic computer related peripheral


May assist manager in enterprise related reports

and corresponding emails as needed.

Relay direction to employees VIA email.

Complete Inventory Research at the request of the

KBR Manager.

Complete all required DELTEK operations

(Time and expense recording)


accordance to all KBR policies and procedures.

Complete all Learning Management System


requirements as set by KBR

Complete all Computer guided orientation as

required on the NGEN contract


shooter training, PII training, ETC).

Perform any other

Manager assigned

computer work in relation to the NGEN contract.



The Personal

Computer Support Technician is a part of the normal warehouse team and as such

will adhere to all safety and security policies for warehouse operations and

assist in warehouse activities as needed including:

Personal Computer Support Technician report

directly to either their assigned KBR Material Coordinator or KBR Manager.


employees DO NOT report directly to/nor take direction from the customer.


such, before performing any duties assigned to them by the customer or anyone

other than their KBR Manager, they will get clarification and confirmation


Maintain warehouse cleanliness and organization.

Perform Physical and Systematic Inventory of the

customer’s equipment as needed.

Provide direction and guidance to team members


Ensure all team members assigned to their

project/area/team, are compliant with job requirements, KBR safety and

security policies.

Reports any problems, concerns , ideas and

questions to the KBR Manager for direction, clarification or resolution.

Pull Equipment from inventory, preparing it for

shipment as needed

(both local shipments

VIA KBR trucks, and other shipments using customer approved venders).

Place equipment in assigned areas, locations,

bins, shelves, racks, etc as directed by Material Coordinator or Manager also

Transfer of equipment between locations (and/or Buildings if required) forklifts,

powered handcarts, hand trucks, dollies, etc.

Perform any other

Manager assigned

duties in relation to the warehouse operations on



Background Check free of felony


Requires an A


(Employee must have this certification

before they work in this Labor Category)

Requires a DoD clearance be


(Employee must possess a clearance before they work in this Labor Category)

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Job: Logistics & Government Services