Help Desk Technician - Military veterans preferred

Trace Systems, Inc (tracesystems)
Defense Contracting


  full-time   employee

Pearl Harbor
United States

Trace Systems is seeking a Help Desk Technician (Tier I) to join our team based on-site in Hawaii. This position will be responsible for the planning, design, acquisition, installation, and maintenance of LAN and WAN, electronic mail, telecommunications, and PC based systems and related software. This will include the following responsibilities:
Evaluate hardware and software, including peripheral, output, and telecommunications equipment.
Set up and administers security procedures; troubleshoot problems;
Establish and implement LAN policies and their conformance;
Coordinate activities of LAN support personnel, providing guidance on common networking issues.
Assess vendor products; manage network performance, troubleshoot problems, and maintain network security.
Manages the usage and performance of voice, video and/or data communications networks
Maintains network security and ensures compliance with security policies and procedures
Evaluates hardware and software, including peripheral, output, and related equipment
Participates in the development and implementation of network-related procedures and standards
Participates in and may lead aspects of major network installations and upgrades
Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance
Develops and implements testing strategies and document results
Provides advice and training to end-users
Troubleshoots and resolves complex problems
May provide work leadership to less-experienced network personnel
Maintains current knowledge of relevant hardware and software applications as assigned
Participates in special projects as required
Manages the functionality and efficiency of a group of computers running on one or more operating systems
Maintains the integrity and security of network devices and systems
Sets up administrator and service accounts
Maintains system documentation
Interacts with users and evaluates vendor products
Patches and updates network device operating systems to Department of Defense guidelines
Troubleshoots and resolves issues with Cisco IOS and NxOS based network devices
Develops scripts and tools to automate and improve user support activities
Monitors overall network health and troubleshoots reported events
Perform other duties as required
One team works Sunday to Thursday and the other Wednesday to Saturday
AssociateĆ¢??s degree in a related field (or the equivalent years of experience) AND a minimum of eight (8) years of work experience with six (6) years related to network administration and analysis experience
Comprehensive knowledge of the principles, methods, and techniques used in network administration and support
Comprehensive knowledge of routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software
Comprehensive knowledge of desktop operating systems and applications
An active, in-scope US Government issued Secret clearance
Due to contract requirements, US citizenship is required
Position requires a current DoD 8570 IAT-II certification
Must have the ability to support 24/7 operations
CCNA Certification
Support of Windows Server 2013/2016, Skype for Business, Transverse, mIRC, Sametime, Unite, Webex, Adobe Connect, Microsoft Exchange, Outlook, OWA, Sharepoint w/ ADFS, CAS, Web Portals, VOIP, Video Phones, VTC, Voice Bridge, Profile Redirection, Organizational Shares, Map Data
Support Secret REL, FVEY, or transport networks