2019-06-14
SAIC (www.saic.com)
Other
/yr
full-time
employee
Sunnyvale
California
United States
Description
Join SAIC’s team
delivering the best in class Service Desk, End User Services, Operations
Engineering, Infrastructure Architecture, and Technical Program Management
information technology services to a federal agency.
Job Description
The Office Automation Lead performs
high-level, day-to-day operational maintenance, support, and upgrades for
complex operating systems, workstations and servers. Coordinates, directs and
performs complex software installations and upgrades to operating systems and
layered software packages. Schedules installations and upgrades and maintains
them in accordance with established IT policies and procedures. Continually
monitors and tunes multiple systems to achieve optimum performance levels.
Ensures workstation/server data integrity by evaluating, implementing, and
managing appropriate software and hardware solutions of varying complexities.
Ensures data/media recoverability by developing and implementing a schedule of
system backups and database archive operations. Plans and implements the
modernization of servers. Conducts hardware and software audits of workstations
and servers to ensure compliance with established standards, policies, and
configuration guidelines.
Roles and
Responsibilities
· Point
of Contact (POC) for SaaS and associated device clients (e.g. O365)
· Point
of Contact POC) for provider and server components for messaging, conferencing,
document management, eDiscovery, print, fax, telephony, and scan services.
Qualifications
Education
HS and nine (9) years or more
experience; Bachelors and five (5) years or more experience; Masters and three
(3) years or more experience.
Required
· Minimum of two (2) years’ Project Management experience.
· Minimum of two (2) years’ Servers/Storage technical experience.
· Knowledge of at least two of the following; Skype, Teams, Exchange, ITRezzo, O365, Ricoh, Microsoft Windows, Verizon
Intrusion Prevention Security Service (IPSS).
US CItizenship required
Desired
· 3 years of ServiceNow Experience
· ITIL Foundation certification
· Work location can be Sunnyvale CA,
Ashburn VA or remote