Fort Sam Houston
United States of America - Texas, Fort Sam Houston
Validate that new or changed services are integrated into the service management tools, systems, methodologies, metrics, and processes so that the service is managed, measured, and reported to meet customer requirements. Service management and integration services include:
. Reviewing service specifications and service performance metrics to instrument,
retrieve, validate, and report service quality and performance benchmarks.
. Integrating every new or modified IT product or service into the Information
Technology Service Management (ITSM) tools and operations processes.
. Identifying, aggregating and analyzing infrastructure service operations using the
Enterprise Reporting System (ERS).
. Providing data collection, translation, and dashboard presentations for all areas of IT
service management and operational process performance.
4-year college degree; 3 years experience in project management
PMP; military background as civil service or active duty
What We Offer
When you join AECOM, you become part of a company that is
pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions
inclusion, diversity and overall
employee well-being through programs supported by company leadership. Our
core values define who we are, how we act and what we aspire to, which comes down to not only
delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Program and Project Management
Business Line Management Services
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 222456BR
Clearance Required Yes
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.