Program Manager - Military veterans preferred



  full-time   employee

Fort Sam Houston
United States

United States of America - Texas, Fort Sam Houston

Job Summary

Validate that new or changed services are integrated into the service management tools, systems, methodologies, metrics, and processes so that the service is managed, measured, and reported to meet customer requirements. Service management and integration services include:

. Reviewing service specifications and service performance metrics to instrument,

retrieve, validate, and report service quality and performance benchmarks.

. Integrating every new or modified IT product or service into the Information

Technology Service Management (ITSM) tools and operations processes.

. Identifying, aggregating and analyzing infrastructure service operations using the

Enterprise Reporting System (ERS).

. Providing data collection, translation, and dashboard presentations for all areas of IT

service management and operational process performance.

Minimum Requirements

4-year college degree; 3 years experience in project management

Preferred Qualifications

PMP; military background as civil service or active duty

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Program and Project Management

Business Line Management Services

Business Group Management Services Group (MS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 222456BR

Clearance Required Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.